Care Co-ordinating Reception Supervisor

3 months ago

Southport, United Kingdom The Corner Surgery Full time

The successful applicant will be responsible for the day-to-day supervision and co-ordination of all care navigation staff and associated processes. They will ensure all processes are carried out in accordance with agreed procedures, protocols, and timescales. They will be a point of contact/ support for clinicians, nurses, and trainees. The following are the core responsibilities of the care co-ordinating reception manager.

There may be, on occasion, a requirement to carry out other tasks dependant on staffing levels and practice workload. Care Co-ordinating, Supervisory Role Line managing all the reception team, supporting development, providing guidance and direction. Monitoring workload across the reception team and checking daily that key areas have been actioned and completed. Managing day to day issues that may arise within the team or with individuals.

Regularly evaluating quality of individual and team performance. Supporting the annual reception staff appraisals, leading where necessary. Ensuring adequate staffing levels, approving annual leave and other leave, and organising rotas. Actively participating in the recruitment process of new members of the reception team.

Induction and training of all new reception staff to agreed standards. Overseeing e-learning of all reception staff. Instigating and holding monthly reception team meetings; listening and responding to issues raised by the team. Assisting the assistant manager and practice manager with the compilation of the staff memo.

Dealing with more complex enquiries from patients including informal complaints relating to reception functions. Be the primary link with the social prescribing team, to help co-ordinate the care for patients where non-medical issues may be impacting on their health and well-being, and thus access person-centred local support and education. Acting as a focal point for the practice. Continually assessing and evaluating systems and quality, recommending changes and improvements to the management team as appropriate.

Ensuring that the appointment system is correctly utilised and effectively managed to maximum capacity. Monitoring and managing appropriate appointment bookings. Coordinating and organising the Patient Participation Group; liaising with the group members and ensuring the agenda and minutes are completed. Monitoring and communicating with the patients who have moved out of the practice catchment area.

Acting as a building fire marshal, ensuring fire alarm and emergency lighting tests are carried out in accordance with practice protocol. Ensuring that the visitors log is used appropriately. Ensuring that the reception working space is tidy: stationery and forms are up to date and equipment is in working order. Ensuring that all posters in reception and the waiting room are up to date.

Checking that the cold cain, defibrillator and oxygen checks are carried out daily. Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary. Undertaking stock control of the emergency medicines, ensuring all out of date medicines are disposed of and replenished when necessary. Dealing with IT problems and liaising with our local IT services.

Reception Duties Having the flexibility to be able to cover reception when required during times of annual leave or sick leave. Dealing with general telephone enquiries from patients and general public. Booking appointments and home visits, ensuring that patients are offered the most appropriate appointment for their need. Cancelling and rearranging appointments when necessary.

Processing requests for prescriptions and liaising with the pharmacy team. Secondary Responsibilities In addition to the primary responsibilities, the reception manager may be requested to: Take part in audits as directed by the practice manager or Partners. Assist with QOF or LQC targets. Assist with seasonal health campaigns.

  • Activities Co-ordinator

    4 months ago

    Southport, United Kingdom Priory Adult Care Full time

    Find out if a career in care is right for you - take our short quiz here **Cleveland House is a 32 bed hospital for people who may have had a variety of physical disabilities as well as either acquired brain injuries, intellectual / learning disabilities, or mental illnesses associated with conditions such as epilepsy or sensory impairment.** Clinical care...

  • Activities Co-ordinator

    4 months ago

    Southport, United Kingdom Dovehaven Care Homes Full time

    Dovehaven Care Homes are recruiting for a **Activities Co-ordinator **to join our team at **Birch Abbey Nursing Home, Alexandra Road, Southport**. The shifts will vary throughout the week and will involve some weekends, **40hrcontract available.** Birch Abbey is a Nursing home catering for up to 60 residents. The home specialises in dementia care, and our...

  • Activities Co- Ordinator

    4 months ago

    Southport, United Kingdom Dovehaven Care Homes Full time

    Dovehaven Care Homes are recruiting for a **Activities Co-ordinator **to join our team at **Argyle Park Care** **Home in Southport**. Working 9am - 5pm and will involve some weekends, **Full time** **contract available.** **Argyle Park** is a Residential home catering for up to 31 residents. The home specialises in dementia care, and our aim is to ensure...

  • Activities Co- Ordinator

    3 months ago

    Southport, United Kingdom Dovehaven Care Homes Full time

    Dovehaven Care Homes are recruiting for a Activities Co-ordinator to join our team at Argyle Park Care Home in Southport. Working 9am - 5pm and will involve some weekends, 24hr contract available. Argyle Park is a Residential home catering for up to 31 residents. The home specialises in dementia care, and our aim is to ensure all our residents feel as...

  • Activities Co- Ordinator

    4 months ago

    Southport, United Kingdom Dovehaven Care Homes Full time

    Dovehaven Care Homes are recruiting for a **Activities Co-ordinator **to join our team at **Argyle Park Care** **Home in Southport**. Working 9am - 5pm and will involve some weekends, **24hr** **contract available.** **Argyle Park** is a Residential home catering for up to 31 residents. The home specialises in dementia care, and our aim is to ensure all our...

  • Activities Co-ordinator

    4 months ago

    Southport, United Kingdom Lyndale Nursing Home Full time

    We are seeking an enthusiastic, caring and loyal individual person to spend quality time with our nursing residents. You must be able to adapt to each person and discover activities or interests that relate to our residents, their past and/or current hobbies. Activities may be in small groups or on a one to one basis. Some of our residents enjoy being...

  • Cancer Care Co-ordinator

    3 months ago

    Southport, United Kingdom Southport and Formby Health (GP Federation) Full time

    As this is a new role, the duties and responsibilities of the Cancer Care Co-ordinator will evolve and develop over time and will include but are not restricted to: To assist the Primary Care Network (PCN) in delivering improvements to the services we provide our patients in relation to patient participation in national cancer screening programmes. Ensuring...

  • Education Training Hub

    5 months ago

    Southport, United Kingdom Southport and Formby Health (GP Federation) Full time

    The role of the Workforce Development Co-ordinator is a part time position with Sefton Training Hub and will provide administrative support based within Southport & Formby PCN across the following business areas: Work with Clinical and non-clinical leads to organise, arrange, and facilitate Protected Learning Time (PLT) training sessions that are provided to...

  • Care Coordinator

    4 months ago

    Southport, United Kingdom Delta Care Full time

    Care Coordinator- Location: Southport Start Date: ASAP Salary: Will be discussed in the interview - An excellent opportunity has now arisen for a **Care Co-Ordinator** to join our amazing team of **Delta Care** **Ltd.** in **Southport**. We are looking for a Care Co-ordinator, who will be accountable by example, within a team setting, to promote the good...

  • Student Finance Co-ordinator

    3 months ago

    Southport, United Kingdom Southport College Full time

    **Student Finance Co-ordinator** **REF: I&A012-610** **The role**: Taking a lead in the work of the Student Finance Team working closely with the Head of Student Services, Head of Finance, Student Advisor and Student Finance Administrator. The post of Student Finance Co-ordinator will develop, maintain and administer all aspects of student financial...

  • Care Coordinator

    3 months ago

    Southport, United Kingdom Delta Care Ltd Full time

    An excellent opportunity has now arisen for a **Care Co-Ordinator** to join our amazing team of **Delta Care** **Ltd.** in **Southport**. We are looking for a Care Co-ordinator, who will be accountable by example, within a team setting, to promote the good name of Delta care Ltd, providing and achieving the highest standard of quality care. To share...

  • SPAR High Park Supervisor

    2 weeks ago

    Southport, Sefton, United Kingdom James Hall & Co Full time

    About James Hall & CoJames Hall & Co is a leading retail company with a strong presence in the north of England. We operate over 160 SPAR stores, providing a modern and convenient shopping experience to our customers.Our Company CultureWe value our employees and strive to create a positive and supportive work environment. Our colleagues are an integral part...

  • SPAR High Park Supervisor

    3 weeks ago

    Southport, Sefton, United Kingdom James Hall & Co Full time

    About James Hall & CoJames Hall & Co is a leading retail company with a strong presence in the north of England. We operate over 160 SPAR stores, providing a modern and convenient shopping experience to our customers.Our Company CultureWe value our employees and strive to create a positive and supportive work environment. Our colleagues are an integral part...

  • Care Coordinator

    3 weeks ago

    Southport, United Kingdom Community Care Direct Ltd Full time

    Care CoordinatorCommunity care direct is a Nurse led organisation who are immensely proud of the support which we provide families and individuals to live independently in their own homes. Community Care Direct is a well established and highly respected local independent care provider, working in unison with service users to provide high quality care in...

  • Activities Co-ordinator

    3 months ago

    Southport, United Kingdom Dovehaven Care Homes Full time

    We are currently recruiting for an organised and enthusiastic **Activities Coordinator **to join our established team in **Dovehaven House**. The shifts will vary throughout the week to fit the needs of the home, and will involve some weekends. This role will be 17 hours a week. We specialises in dementia care and cater for up to 45 residents. Dovehaven...

  • Care Coordinator

    4 weeks ago

    Southport, United Kingdom Community Care Direct Ltd Full time

    Care Coordinator Community care direct is a Nurse led organisation who are immensely proud of the support which we provide families and individuals to live independently in their own homes. Community Care Direct is a well established and highly respected local independent care provider, working in unison with service users to provide high quality care in...

  • Activities Co-ordinator

    4 months ago

    Southport, United Kingdom Dovehaven Care Homes Full time

    We are searching for a new Activities Coordinator to join us **Part Time - 20 hours a week - working 10.30am - 3pm with some weekend availability required **at The Brunswick, Lord Street, Southport. You will be liaising with our wonderful Care team to help plan and organize activities for our residents, ensuring they are varied and centered around the...

  • Reception Clerk

    4 months ago

    Southport, United Kingdom NHS Professionals Full time

    **Job Title**:Reception Clerk **Trust Location**:Southport and Ormskirk Hospital NHS Trust **Location**: St Hughs Sexual Health Clinic L20 3QY & Southport Centre for Health and Well Being PR90PQ Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then Southport and Ormskirk Hospital NHS...

  • Cleaning Supervisor

    4 months ago

    Southport, United Kingdom Atalian Servest Full time

    **Job Reference: CL/CG/04-08/932/6** **Job Title: Cleaning Supervisor** **Location: Site Based** **Site Address: Chapel St Southport** **Postcode: PR81AE** **Pay Rate: £11.42** **Contract**:Permanent** **Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday,Sunday - 06:30 - 09:30, 06:30 - 09:00 - 17 hours per week** **Business Overview** Atalian...

  • Spar Roe Lane

    4 months ago

    Southport, United Kingdom James Hall & Co Full time

    **SPAR Roe Lane - Supervisor** **Contract Type**:Permanent **Hours of work**: ***39 hours per week **Location**:Spar Southport, 6-16 Roe Lane, Southport, Merseyside **Salary**:Competitive **Job Overview** **A Bit About Us** James Hall & Co. Ltd traces its roots back to 1863 when founder James Hall opened a bacon cutting business and retail shop in...