Housing Arrears Advisor

1 week ago


Hull, Kingston upon Hull, United Kingdom Sanctuary Group Full time

Housing Arrears Advisors play a crucial role in helping our customers get back on track financially. As a Housing Arrears Advisor with Sanctuary Housing, you will be the first point of contact for customers calling to discuss their rent accounts.

You will work closely with other members of our team to provide support and guidance, helping customers to understand their financial situation and develop a plan to avoid falling into further debt. To excel in this role, you will have confidence in building rapport with customers and ensuring every interaction is handled professionally and empathetically.

You will also need proficiency in working with numbers, handling payment calculations, negotiating repayment terms, and managing financial information with accuracy. The successful candidate will have excellent communication and listening skills, including telephone and written, and will be able to demonstrate resilience, adaptability, and negotiation skills.

A salary of £27,118 per annum (rising to £28,546 after 12 months subject to satisfactory performance) is on offer, along with a range of benefits including 23 days annual leave, a pension scheme with employer contributions, and life assurance.



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