Touchpoint Advisor

**Join Our Expanding Team as a Touchpoint Advisor (6 month FTC) at Thirteen Group**:
**Role Overview**:
**Thirteen Group** is on the lookout for a **Touchpoint Advisor **to join our Customer Experience team for 6 months on 15 hours a week based in Hull. Embrace the opportunity to be part of a company that not only provides homes but builds communities. If you’re passionate about delivering top-notch services and keen to be part of a team that values innovation and high performance, we want to hear from you

**Thirteen Benefits**:

- Salary - £9,473.92 per annum (£24,537 full time equivalent) (pay award pending)
- Pension - up to 10% employer contributions.
- T’dar - our Discount and Reward platform giving you huge savings on everyday brands.
- Annual leave - starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays. Buy/Sell Annual Leave

**Key Responsibilities**:

- You’ll take responsibility for owning service requests, including complex issues and dealing with customer dissatisfaction, to always find the best solution for the customer and look for continuous improvement.
- In this role, you’ll enhance the customer journey through the capture of quality and complete customer information, insight and failure demand via contact management systems.
- Hours of work will be around our call demands and will require flexibility at all times to reflect the customer and business need within the hours of 8am - 8pm Monday to Friday. The role also involves Saturday working on a rota basis. An example rota could be Monday, Tuesday, Thursday, Friday and Saturday 09:30-14:30.

**About You**:

- You’ll be able to use IT and media effectively and be able to respond to change and adapt to new systems, processes and working practices.
- We’re looking for someone who works well under pressure whilst completing customer enquiries that require attention to detail.
- Able to communicate effectively to achieve team and company outcomes; empathise, listen to, and respond to the needs of customers in order to resolve issues.

**Why Thirteen Group?**:
We’re more than just a housing association - we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.

**Interested?**:
For more details, please refer to the attached documents.

If you’d like to talk more about the role, please contact Jamie Bute, Touchpoint Team Leader on 07471916118, or Jamie Dalgarno, Touchpoint Assistant Team Leader on 07387257097.

**This role has the potential to go permanent.
**Are You Ready for a Rewarding Challenge?**:
Join us at Thirteen Group and be a part of our vision to improve lives every day. **APPLY NOW** and start your journey towards making a meaningful impact in our community