Principal Service Designer Defence

4 weeks ago


London, Greater London, United Kingdom ANSON MCCADE Full time

About the Opportunity


As a Principal Service Designer Defence at ANSON MCCADE, you'll be working on complex technology projects within the UK's Defence, Intelligence, and Military Agencies. Your primary focus will be planning and executing user research studies using various methods such as interviews, usability testing, surveys, and ethnographic research.



Key Responsibilities:

  • Analyse user data to offer actionable insights
  • Create user archetypes, journey maps, and other design artefacts to communicate insights and support decision-making processes
  • Work closely with multidisciplinary teams to deliver people-centred services
  • Champion user research/user-centred design/service design approaches
  • Line management - mentor/train other user researchers
  • Advise on accessibility needs or assisted digital needs


Requirements:

  • British Passport Holder with active SC Clearance
  • Previous Defence, Military, Policing, National Security, Counter Terrorism, or Justice Project involvement
  • Expert in applying user research methodologies across complex defence/government environments
  • Experience working in an Agile team to design and deliver people-centred services
  • Advanced communication and stakeholder management skills, with the ability to manage conflict and convey difficult messages with tact and sensitivity
  • Strong consultancy and leadership skills and confidence in exploring problem spaces with clients to determine the most appropriate way forward


About You:

We're looking for someone who is passionate about delivering people-centred services and has experience working in defence/government environments. If you have excellent communication and stakeholder management skills, this could be the perfect opportunity for you.



What We Offer:

  • Base Salary: £45,000 - £90,000 (dependent on experience)
  • Discretionary Bonus - 5%
  • DV Bonus £8,000
  • Flex Fund: £7,000
  • Health: Private Medical Insurance
  • Annual Leave: 25 Days plus Public Holidays + buy up to 10 additional days
  • L&D: Annual Performance/Salary Reviews + Training & Development Budget
  • Pension: 8% Matched Pension + Group Personal Pension Plan
  • Life Assurance: Up to a maximum of four times the Earnings Cap
  • Occupational Sick Pay
  • Personal Accident Insurance


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