Front of House Team Member Role

3 weeks ago

Birmingham, Birmingham, United Kingdom German Doner Kebab Full time

We are seeking a motivated and enthusiastic Front of House Team Member to join our team at German Doner Kebab.



About the Role:

As a Front of House Team Member, you will be the driving force behind delivering exceptional food quality, outstanding guest care, and amazing service to our customers.



Key Responsibilities:


  • Support and work as part of a team to achieve our brand standards and deliver exceptional guest service.
  • Assist guests in choosing meals and drinks and provide additional up-sell information.
  • Process guests' orders through the POS system and deliver orders to the kitchen.
  • Deliver orders to the guests and ensure that the portion of food being served looks appealing.
  • Promote additional food items to complement the guest experience and increase sales.
  • Process sales, provide guests with receipts, and deliver food.
  • Greet every guest in a genuine and warm manner.
  • Answer the telephone and deal with enquiries.
  • Assemble and package orders to the brand standard.
  • Keep all guest areas clean, sanitary, and tidy.
  • Ensure that all orders are fully complete and ready to be received by the guests.


Requirements:

To be successful in this role, you will need to have the following skills and knowledge:




  • Ability to speak clearly and listen attentively to guests and other team members.
  • Ability to maintain a clean and smart appearance.
  • Displays a positive and enthusiastic approach to all tasks.
  • Exhibits a cheerful and helpful attitude, and always provides excellent guest care.
  • Adapts to changing business volume levels with a sense of urgency.
  • Can demonstrate a complete understanding of the menu and allergens.
  • Be able to follow instructions to achieve brand standards.
  • Ability to fill in daily paperwork in line with GDK standards.
  • Maintain the ability to be cross-trained in all areas of the kitchen and front counter.
  • Believes and cares for exceptional guest service and impeccable standards.


What We Offer:

At German Doner Kebab, we offer a full career pathway and support our team members with fantastic progression opportunities.

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