Customer Experience Manager

2 days ago


Hastings, East Sussex, United Kingdom Accor Full time
About the Position

We are looking for a talented and dedicated Customer Experience Manager to join our team and play a key role in delivering exceptional customer experiences.

As a Customer Experience Manager, you will be responsible for leading and motivating our front office team, driving sales and revenue growth, and ensuring that all operational procedures are followed.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Manage and coordinate front office operations, including check-in, check-out, room assignments, and billing.
  • Supervise and train front desk staff to ensure they provide exceptional customer service and meet performance expectations.
  • Collaborate with other departments to ensure seamless operations and effective communication.
  • Analyze sales data and identify opportunities for growth and improvement.

Requirements:

  • A minimum of 1-2 years' experience in a supervisory role within the hospitality industry.
  • Proven track record of driving sales and revenue growth, with a strong understanding of market trends and competitor analysis.
  • Exceptional leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • Familiarity with hotel operations systems and software, such as Opera PMS.
  • Fluency in English and Spanish, with additional languages highly valued.

Our Benefits:

  • A competitive salary up to £12.97 per hour.
  • Free meals on duty and uniforms provided.
  • Bonus break of 2 complimentary stays in our hotels in the UK.
  • Accor F&B Discount at any Accor Hotel Worldwide.
  • Accor Friends and Family Rates.
  • Accor Development Program.


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