Cloud Solutions Consultant

6 days ago


London, Greater London, United Kingdom AWS EMEA SARL (UK Branch) Full time
About the Role

As a Cloud Solutions Consultant at AWS EMEA SARL (UK Branch), you will be responsible for supporting our customers' cloud journey and growth of their knowledge of AWS cloud services and technologies to support their business goals. This role is part of our Strategic Industries team, focused on strategic accounts and seven industry business units across global verticals.

Key Responsibilities
• Develop trusting relationships with customers, understand their business needs and drivers, review service disruptions, and provide monthly and quarterly metrics.
• Utilize technical skills to solve difficult support issues and technical challenges.
• Understand operational parameters and troubleshooting processes for customer issues and escalations.
• Advocate for customer needs to overcome adoption blockers and drive new feature development.
• Improve customer capabilities by running workshops, operations, and architecture reviews.
• Ensure AWS environments remain operationally healthy while reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.

Requirements
• Experience with operational parameters and troubleshooting for at least three of the following: compute, storage, networking, CDN, databases, DevOps, big data, and analytics, security, and applications development in a distributed systems environment.
• Experience in technical engineering.
• Bachelor's degree.

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