Cloud Solutions Consultant
2 weeks ago
Vertex I.T. Solutions Ltd is seeking a Technical Account Manager to join our expanding team in North London.
About UsWe provide Cloud and Infrastructure solutions to our clients, fostering a collaborative and innovative work environment.
The Role
You will be responsible for managing and nurturing relationships with our London-based clients, acting as a trusted advisor to help them maximize their technology investments and support their Cloud and Infrastructure needs.
Key Responsibilities- Serve as the primary point of contact for a portfolio of London-based clients, managing and nurturing client relationships.
- Develop a deep understanding of each client's technology needs, goals, and challenges, ensuring our solutions are aligned.
- Provide expert advice on Cloud and Infrastructure services, troubleshooting, and technical guidance as needed.
- Work collaboratively with the technical support and engineering teams to ensure timely and effective resolution of client issues.
- Identify new opportunities within existing accounts to drive additional revenue.
- Regularly report on client status, satisfaction, and growth opportunities.
- Minimum 5 years' account management experience within an MSP environment.
- Proven track record managing accounts with a focus on Cloud and Infrastructure services.
- Strong technical foundation with a genuine passion for customer service and client success.
- Ability to translate technical details into client-friendly solutions and value propositions.
- Excellent communication, relationship-building, and problem-solving skills.
- Competitive Base Salary: £45,000 - £55,000 per year.
- Commission: Performance-based earnings potential on top of the base salary.
- Hybrid Working: Flexibility to work both remotely and in the HQ London office.
- Professional Growth: Access to ongoing training and career development opportunities.
- Comprehensive Benefits: Including pension, financial supported certifications, 25 days annual leave, team events, and more.
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