Front Desk Administrator

11 hours ago


Nottingham, Nottingham, United Kingdom NEMS Community Benefit Services Ltd Full time

About NEMS Community Benefit Services Ltd

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NEMS Community Benefit Services Ltd proudly operates the Urgent Treatment Centre (UTC) at Queens Medical Centre (QMC) in Nottingham. The UTC plays a crucial role in reducing pressure on the Emergency Department, improving patient flow, minimizing wait times, and enhancing patient outcomes.

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This opportunity offers an incredible chance to work collaboratively with both primary and secondary care professionals to make a real difference in patient care. As a key member of the multi-professional team, you will be responsible for providing a professional and efficient call handling and reception service.

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The estimated salary for this role is £22,000 - £25,000 per annum, depending on experience. Benefits include 25 days of holiday entitlement & bank holidays (pro rata), NHS Pension, Access to ongoing continuous professional development, Regular clinical supervision, Flexible working options, Employee Assistance Programme, Opportunity to participate in service development and improvement, Free Refreshment, Eye Care Vouchers, and more.

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Key Responsibilities:

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  1. Reception Duties:">
  • Provide a welcoming and professional reception service for patients attending the UTC.">
  • Ensure patients are checked in and relevant information is captured accurately using the ADASTRA system for onward transmission to the clinical team.">
  • Have a good understanding of NerveCentre.">
  • Manage patient flow in the waiting area, ensuring a calm and organized environment.">
">Call Handling:">
  • Answer incoming calls promptly and professionally, dealing with inquiries or directing them to the appropriate clinician or department.">
  • Handle urgent calls efficiently, ensuring patient queries and concerns are addressed or escalated as needed.">
">Administrative Support:">
  • Assist with day-to-day administrative tasks, including scheduling, filing, and maintaining patient records.">
  • Liaise with senior management to provide support with administrative tasks and assist in the smooth operation of the UTC.">
  • Maintain confidentiality and data security in line with organisational policies and GDPR regulations.">
">Team Collaboration:">
  • Work as part of a multi-skilled team including medical, nursing, and support staff to deliver accessible healthcare services.">
  • Participate in team meetings, contributing to the continuous improvement of patient services.">
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