Front Desk Coordinator

4 days ago


Nottingham, Nottingham, United Kingdom Rise Park Surgery Full time
Job Description

We are seeking a highly motivated and organized Front Desk Coordinator to join our team at Rise Park Surgery. This is a part-time role, working 21 hours per week over 4 days (Monday, Wednesday, Thursday, and Friday). Overtime to cover holidays and sickness is available.

About the Role

The successful candidate will be responsible for receiving, assisting, and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. They will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, online, or via the telephone.

This role requires excellent communication and interpersonal skills, with the ability to work effectively in a team environment. The ideal candidate will have experience of dealing with the general public and be able to use their own initiative, judgement, and common sense.

Main Responsibilities
  • Receive and direct patients to the appropriate service or healthcare professional
  • Provide general assistance to the practice team
  • Answer the telephone and convey messages
  • Maintain a log of telephone messages
  • Process appointment requests for today and future appointments from patients by telephone, online, and in person
  • Deal with visits requests
Requirements

To be successful in this role, you will need:

  • A good standard of general education in Maths and English
  • Excellent written and spoken English
  • Experience of dealing with the general public
  • Ability to use your own initiative, judgement, and common sense
  • Effective time management
  • Flexible and reliable
  • Team player
What We Offer

In return for your hard work and dedication, we offer a competitive salary of £18,500 - £20,000 per annum, depending on experience. You will also receive a range of benefits, including:

  • Opportunities for career development and training
  • A supportive and collaborative team environment
  • A comprehensive induction program
How to Apply

If you are a motivated and organized individual who is passionate about delivering excellent patient care, please submit your application, including your CV and a covering letter, to [insert contact information]. We look forward to hearing from you



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