Practice Administrator
4 weeks ago
About the Role
We are seeking a highly motivated and enthusiastic individual to join our team as a Receptionist/Administrator at St Luke's Surgery. As a key member of our front desk team, you will be responsible for delivering a friendly, efficient service and creating a warm and welcoming atmosphere for all patients.
Main Responsibilities
- Answering telephone calls and dealing with face-to-face enquiries in a professional and courteous manner.
- Managing appointments, bookings, and cancellations in line with our policies and procedures.
- Providing excellent patient service, ensuring patient satisfaction and safety at all times.
- Dealing with all enquiries in a timely and efficient manner, both in person and over the phone.
- Updating our computer system with appointments and personal details, ensuring accuracy and attention to detail.
- Maintaining a clean and professional reception area, ensuring a positive first impression for our patients.
- Assisting with administrative tasks, including typing, document scanning, and data entry.
- Working collaboratively with our team to ensure seamless delivery of services.
About Us
St Luke's Surgery is a well-established inner-city practice with a patient list size of approximately 5000. We pride ourselves on providing high-quality care and a welcoming environment for all our patients.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work under pressure in a fast-paced environment.
- Flexibility and willingness to adapt to changing priorities.
- Good IT and keyboard skills, with experience of computerised recording systems.
- GCSE English (or equivalent), Grade C or above.
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