Guest Services Representative

2 weeks ago


Nottingham, Nottingham, United Kingdom Heritage Plus Full time
Job Overview
We are seeking a highly skilled and dedicated Hospitality Team Member to join our team at Heritage Plus. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and creating memorable experiences for our guests.

In this role, you will be responsible for ensuring a seamless check-in and check-out process, handling guest inquiries, and providing information about our hotel facilities and services. You will also have the opportunity to upsell rooms and recommend hotel amenities to maximize revenue. Additionally, you will work closely with our sales and other departments to ensure that our guests receive the highest level of service.

The ideal candidate will possess excellent communication and interpersonal skills, as well as a strong ability to problem-solve and work independently. Previous experience working in a similar role or industry is an asset, but not required. Fluency in English is essential, and additional languages are a plus.

Benefits
As a member of our team, you will enjoy a comprehensive benefits package, including a competitive salary range of $45,000 - $55,000 per year, depending on experience. Other benefits include access to our Employee Benefit Card, which offers discounted rates at Accor hotels worldwide, and opportunities for professional development through our Academies.

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