Customer Experience Ambassador

1 week ago


Derby, Derby, United Kingdom WSH Group Full time

We are seeking a highly motivated and enthusiastic Customer Experience Ambassador to join our team at the WSH Group. As a key member of our team, you will play a vital role in delivering exceptional customer experiences across all aspects of our business.

Job Summary

The Customer Experience Ambassador will be responsible for providing top-notch service to our clients, ensuring their needs are met, and exceeding their expectations. This is an excellent opportunity to showcase your passion for hospitality, commitment to excellence, and dedication to creating unforgettable moments for our customers.

This role requires a collaborative and inclusive approach, working closely with colleagues to ensure seamless operations and maintaining a safe and respectful work environment. We prioritize equality, diversity, and inclusion, embracing individuality and fostering an inclusive culture that values every employee's unique perspective.

As a Customer Experience Ambassador, you will have the opportunity to develop your skills and knowledge through ongoing training and development opportunities, tailored to meet your growth and career aspirations. Our company culture is built on core values of being visionary, wholeheartedly positive, creatively collaborative, and forever conscious, reflecting our commitment to making a positive impact on our customers, communities, and the environment.

Responsibilities
  • Deliver exceptional customer experiences by serving food and beverages in a friendly and professional manner, addressing guests' needs efficiently and effectively.
  • Provide top-notch customer service by being attentive to guests' needs throughout their customer journey, answering questions, and addressing concerns or issues in a friendly and approachable manner.
  • Collaborate with colleagues to ensure smooth operations, contribute to creating an inclusive and safe working environment, and maintain high standards of cleanliness and hygiene.
  • Adhere to health and safety regulations, as well as specific food service and catering guidelines established on location.
Requirements
  • A contagious passion for food and/or customer service.
  • The ability to work collaboratively within a team environment, drawing satisfaction from contributing to a harmonious and inclusive team.
  • An adaptable and solution-oriented approach, able to thrive in a fast-paced environment.
  • Previous experience in a similar role, particularly in the food service industry, is highly valued.
  • An understanding of food safety and sanitation practices.
  • A commitment to upholding the BaxterStorey core values: Always Visionary, Wholeheartedly Positive, Creatively Collaborative, and Forever Conscious.
Benefits
  • Competitive salary estimated at £11.82 per hour, based on the job requirements and location.
  • Opportunities for growth and development through ongoing training and apprenticeships.
  • A comprehensive benefits package, including pension and life insurance, as well as access to an employee assistance program.
  • A supportive and inclusive work environment, celebrating individuality and promoting equality, diversity, and inclusion.
  • Discounts available on various products and services through our HAPI app.
About Us

The WSH Group is committed to delivering exceptional customer experiences, creating beautiful spaces, exciting menus, and friendly teams. We believe in investing in our people, empowering them to create their hospitality legacy and build rewarding careers. Join us in our mission to make a positive impact on our customers, communities, and the environment.

We strive for better, never settle, never compromise, and never follow. We lead the way, blazing our own trail, guided by our core values and a relentless pursuit of excellence.



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