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Student Experience Team Leader
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Student Experience Team Leader. As a key member of our team, you will be responsible for delivering exceptional customer service and care to our students, ensuring they have a world-class experience while living with us.
Key Responsibilities:- Lead a small team of Student Experience Team Members, providing guidance and support to ensure they meet their targets and deliver excellent customer service.
- Responsible for the safety and security of the building and students, conducting regular checks and ensuring your team is aware of their responsibilities.
- Support the training and development of your team members, helping them reach their potential and providing opportunities for growth and progression.
- Provide a welcoming reception to all students, ensuring they feel valued and supported throughout their stay with us.
- Work closely with managers and partners to support students' wellbeing, providing a safe and inclusive environment for all.
- Organize events and activities to create a sense of community, promoting social interaction and a positive living experience for our students.
- Drive local sales activity, working towards targets and contributing to the success of our business.
- A confident and effective communicator, able to delegate tasks and lead by example.
- A hardworking and flexible individual, willing to get stuck in and support your team.
- A passionate advocate for customer service, committed to delivering exceptional experiences for our students.
- Able to remain calm and focused in challenging situations, finding solutions and making decisions with confidence.
- A team player, comfortable working collaboratively and contributing to the success of our business.
- Able to respect and appreciate the diversity of our students' cultures, beliefs, and backgrounds.
- A discretionary annual bonus, sharing in the company's success.
- 25 days' paid holiday, plus an annual holiday buying scheme and additional days for long service.
- A generous pension scheme, with employer contributions between 5% and 11% depending on your savings.
- Various benefits to support your health and wellbeing, including a Healthcare Cash Plan, Employee Assistance Programme, and Gym benefit.
- Enhanced Family Leave, including 18 weeks' full pay for birthing parents and 4 weeks for non-birthing parents.
- Other great benefits, including an annual ShareSave scheme, Employee Life Assurance, and discounts portal.
