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Student Experience Team Leader

1 month ago

Leeds, Leeds, United Kingdom Unite Students Full time

Student Experience Team Leader - Operations

As a Student Experience Team Leader - Operations, you will be responsible for the day-to-day operation of one of our properties, leading a small team of Student Experience Team Members and ensuring that our students have a world-class experience.

Key Responsibilities:

  • Support the day-to-day activities of the team, including delegating tasks and setting targets
  • Responsible for the safety and security of the building and the students whilst on duty
  • Support the training and development of your team members to help them reach their potential
  • Make sure your team provides a welcoming reception to all the students who call our building home
  • Accountable for your team's responsiveness to solving our students' problems
  • Work with managers and partners to support our students' wellbeing
  • Organise events to create and build an inclusive community

What We're Looking For:

  • You are able to delegate tasks fairly, bearing in mind your team's strengths and weaknesses
  • You are hardworking and willing to get stuck in alongside your team
  • You are a confident operator ready to take the first step into leadership
  • You communicate effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture
  • You remain calm and focussed, even in difficult or pressurised situations
  • You have the ability to find a solution to a new situation or challenge
  • You are confident working both alone or as part of a team
  • You understand and respect the diversity of others' cultures, beliefs, and backgrounds

What You'll Get in Return:

  • A discretionary annual bonus
  • 25 days' paid holiday and an annual holiday buying scheme
  • A generous pension scheme
  • Various benefits to support your health and wellbeing
  • Enhanced Family Leave
  • Lots of other great benefits