Student Experience Team Leader

3 weeks ago

Leeds, Leeds, United Kingdom Unite Students Full time

Student Experience Team Leader Role Overview

We are seeking a highly motivated and experienced Student Experience Team Leader to join our team at Unite Students. As a Student Experience Team Leader, you will be responsible for the day-to-day operation of one of our properties, leading a small team of Student Experience Team Members and ensuring that our students have a world-class experience.

Key Responsibilities:

  • Support the day-to-day activities of the team, including delegating tasks and setting targets
  • Responsible for the safety and security of the building and the students whilst on duty
  • Support the training and development of your team members to help them reach their potential
  • Provide a welcoming reception to all the students who call our building home and be accountable for your team's responsiveness to solving our students' problems
  • Work with managers and partners to support our students' wellbeing should they find themselves in vulnerable or difficult situations
  • Organise events to create and build an inclusive community where our students can relax and be themselves
  • Proactively drive local sales activity against given targets

What We're Looking For:

  • You are able to delegate tasks fairly, bearing in mind your team's strengths and weaknesses
  • You are hardworking and willing to get stuck in alongside your team
  • You are a confident operator ready to take the first step into leadership
  • You communicate effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture
  • You remain calm and focussed, even in difficult or pressurised situations
  • You have the ability to find a solution to a new situation or challenge
  • You are confident working both alone on your own or as part of a team
  • You understand and respect the diversity of others' cultures, beliefs, and backgrounds

What You'll Get in Return:

  • A discretionary annual bonus so you can share in the company's success
  • 25 days' paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
  • A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
  • Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
  • Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
  • Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more

About Unite Students

Unite Students is a FTSE 100 business and the UK's largest provider of purpose-built student accommodation. We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn't just what we do but who we are.

People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We're proud to be an employer that embraces individuality, and we're passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what's right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

  • Student Experience Team Leader

    4 weeks ago

    Leeds, Leeds, United Kingdom Unite Students Full time

    Student Experience Team LeaderWe are seeking a highly motivated and caring individual to join our team as a Student Experience Team Leader. As a key member of our residential team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our students.Key Responsibilities:Lead a small team of Student...

  • Student Experience Team Leader

    4 weeks ago

    Leeds, Leeds, United Kingdom Unite Students Full time

    Student Experience Team LeaderWe are seeking a highly motivated and caring individual to join our team as a Student Experience Team Leader. As a key member of our residential team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our students.Key Responsibilities:Lead a small team of Student...

  • Student Experience Team Leader

    1 month ago

    Leeds, Leeds, United Kingdom Unite Students Full time

    Student Experience Team LeaderWe are seeking a highly motivated and customer-focused individual to join our team as a Student Experience Team Leader. As a key member of our team, you will be responsible for delivering exceptional customer service and care to our students, ensuring they have a world-class experience while living with us.Key...

  • Student Experience Team Leader

    1 month ago

    Leeds, Leeds, United Kingdom Unite Students Full time

    Student Experience Team LeaderWe are seeking a highly motivated and customer-focused individual to join our team as a Student Experience Team Leader. As a key member of our team, you will be responsible for delivering exceptional customer service and care to our students, ensuring they have a world-class experience while living with us.Key...

  • Student Experience Team Leader

    4 weeks ago

    Leeds, Leeds, United Kingdom Unite Students Full time

    Student Experience Team LeaderWe are seeking a highly motivated and customer-focused individual to join our team as a Student Experience Team Leader. As a key member of our team, you will be responsible for delivering exceptional customer service and care to our students, ensuring they have a world-class experience while living with us.Key...

  • Student Experience Team Leader

    3 weeks ago

    Leeds, Leeds, United Kingdom Unite Students Full time

    Student Experience Team LeaderWe are seeking a highly motivated and customer-focused individual to join our team as a Student Experience Team Leader. As a key member of our team, you will be responsible for delivering exceptional customer service and care to our students, ensuring they have a world-class experience while living with us.Key...

  • Student Experience Team Leader

    3 weeks ago

    Leeds, Leeds, United Kingdom Unite Students Full time

    Student Experience Team LeaderWe are seeking a highly motivated and customer-focused individual to join our team as a Student Experience Team Leader. As a key member of our team, you will be responsible for delivering exceptional customer service and care to our students, ensuring they have a world-class experience while living with us.Key...

  • Student Experience Team Leader

    4 weeks ago

    Leeds, Leeds, United Kingdom Unite Students Full time

    Student Experience Team LeaderWe are seeking a highly motivated and customer-focused individual to join our team as a Student Experience Team Leader. As a key member of our team, you will be responsible for delivering exceptional customer service and care to our students, ensuring they have a world-class experience while living with us.Key...

  • Student Experience Team Leader

    4 weeks ago

    Leeds, Leeds, United Kingdom Unite Students Full time

    Student Experience Team LeaderWe are seeking a highly motivated and customer-focused individual to join our team as a Student Experience Team Leader. As a key member of our team, you will be responsible for delivering exceptional customer service and care to our students, ensuring they have a world-class experience while living with us.Key...

  • Student Experience Team Leader

    4 days ago

    Leeds, Leeds, United Kingdom Unite Foundation Full time

    About the RoleWe are seeking a dedicated and empathetic Student Experience Team Leader to join our team at Unite Students. As a key member of our staff, you will be responsible for ensuring the safety and security of our buildings and supporting the wellbeing of our students.Key ResponsibilitiesSupport the day-to-day activities of the team, including...

  • Student Experience Team Leader

    3 weeks ago

    Leeds, Leeds, United Kingdom Unite Students Full time

    Student Experience Team LeaderAt Unite Students, we're looking for a talented Student Experience Team Leader to join our team in Leeds. As a key member of our team, you'll be responsible for delivering exceptional customer service and care to our students.As a Student Experience Team Leader, you'll be the first point of contact for our students, providing a...

  • Student Experience Team Leader

    3 weeks ago

    Leeds, Leeds, United Kingdom Unite Students Full time

    Student Experience Team Leader - OperationsAs a Student Experience Team Leader - Operations, you will be responsible for the day-to-day operation of one of our properties, leading a small team of Student Experience Team Members and ensuring that our students have a world-class experience.Key Responsibilities:Support the day-to-day activities of the team,...

  • Student Experience Team Leader

    2 weeks ago

    Leeds, Leeds, United Kingdom Unite Students Full time

    Student Experience Team LeaderLocation: Leeds (North)Salary: £26,136 - £29,403 + bonus + benefits (depending on experience)Hours: 37.5 hours per week. Student Experience Team Leaders work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.Are you passionate about delivering exceptional customer service and care?...

  • Student Experience Team Leader

    2 weeks ago

    Leeds, Leeds, United Kingdom Unite Students Full time

    Student Experience Team Leader - Customer Service ExpertAt Unite Students, we're looking for a talented individual to join our team as a Student Experience Team Leader - Customer Service Expert. In this role, you'll be responsible for delivering exceptional customer service and care to our students, ensuring they have a world-class experience while living...

  • Student Safety Team Leader

    3 weeks ago

    Leeds, Leeds, United Kingdom Unite Foundation Full time

    Student Safety Team LeaderUnite Students is seeking a Student Safety Team Leader to join our Customer Operations team. As a key member of our team, you will be responsible for ensuring the safety and security of our students and staff. Your role will involve leading a team of Student Safety Team Members, conducting regular building checks, and responding to...

  • Student Experience Team Leader

    6 days ago

    Leeds, Leeds, United Kingdom Unite Students Full time

    **About the Role**: We are looking for an exceptional Student Experience Team Leader to join our team at Unite Students.**Responsibilities**: The successful candidate will be responsible for leading a small team of Student Experience Team Members and ensuring the day-to-day operation of one of our properties.**Key Responsibilities Include**:Supporting the...

  • Student Experience Team Leader

    2 weeks ago

    Leeds, Leeds, United Kingdom Unite Students Full time

    Student Experience Team Leader Role OverviewAs a Student Experience Team Leader at Unite Students, you will be responsible for delivering exceptional customer service and care to our students. You will lead a small team of Student Experience Team Members, ensuring that our students have a world-class experience. Your role will involve supporting the...

  • Student Experience Team Leader

    3 weeks ago

    Leeds, Leeds, United Kingdom Unite Students Full time

    About the RoleWe are seeking a highly motivated and experienced Student Experience Team Leader to join our team at Unite Students. As a Student Experience Team Leader, you will be responsible for delivering exceptional customer service and ensuring the wellbeing of our students.Key ResponsibilitiesSupport the day-to-day activities of the team, including...

  • Student Safety Team Leader Nights

    3 weeks ago

    Leeds, Leeds, United Kingdom Unite Students Full time

    Student Safety Team Leader NightsAre you a natural night owl with a caring nature? Do you value and show concern for others? We are Unite Students, a progressive FTSE 100 company, and we are looking for people with positive attitudes and a caring nature, to join our Customer Operations team as Student Safety Team Leaders and help us provide outstanding...

  • Student Safety Team Leader Nights

    3 weeks ago

    Leeds, Leeds, United Kingdom Unite Students Full time

    Student Safety Team Leader NightsAre you a natural night owl with a caring nature? Do you value and show concern for others? We are Unite Students, a progressive FTSE 100 company, and we are looking for people with positive attitudes and a caring nature, to join our Customer Operations team as Student Safety Team Leaders and help us provide outstanding...