Debt Recovery Specialist
3 weeks ago
Part Time – 15 hours per week. Fixed term – 12 months.
The role of Credit Control Assistant at Feefo Holdings Ltd involves assisting with the timely collection of payments from our diverse customer base. You will be responsible for contacting customers, predominantly by phone to chase outstanding debt, resolve billing and customer credit issues, and take actions to encourage timely debt payments.
Credit Control Responsibilities:
- Contacting customers to collect overdue payments
- Resolve billing and customer credit issues
- Take proactive measures to ensure timely debt payments
- Process payments and refunds accurately
- Update account status records and collection efforts
- Respond promptly to client inquiries
- Liaise with other teams to advise on customer account status
- Report on collection activity and accounts receivable status
Requirements:
- Prior experience in a Credit Control position in a SME environment
- Confident communication skills, both written and verbal
- Proficient in Microsoft Office, including Excel, Word & Outlook
- Able to manage your own caseload and prioritize tasks effectively
- Familiarity with accounting and CRM systems
- Excellent time management and organizational skills
Benefits:
- We offer a comprehensive benefits package, including hybrid working arrangements (Monday & Fridays at home, Tuesday - Thursday in office)
- A competitive salary of £25,000 - £30,000 per annum, depending on experience
- A range of perks and incentives through our benefits platform, including health and wellbeing options
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