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**General Manager
2 months ago
About the Role:
We are seeking a highly motivated and experienced General Manager to lead our fitness team at Frasers Group. As a key member of our management team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional customer experiences.
Key Responsibilities:
- Business Development: Develop and implement strategies to increase revenue, improve market share, and enhance customer engagement.
- Team Management: Lead, motivate, and develop a high-performing team of fitness professionals, ensuring they have the skills and knowledge to deliver exceptional customer experiences.
- Operational Excellence: Oversee the day-to-day operations of the fitness center, ensuring seamless delivery of services, and maintaining high standards of cleanliness and presentation.
- Customer Experience: Foster a culture of exceptional customer service, ensuring that every member feels valued, supported, and motivated to achieve their fitness goals.
- Performance Management: Monitor and analyze key performance indicators (KPIs), identifying areas for improvement and implementing strategies to drive business growth and profitability.
- Compliance and Risk Management: Ensure compliance with all relevant laws, regulations, and company policies, minimizing risk and maintaining a safe and healthy work environment.
Requirements:
- Leadership Experience: Proven track record of leadership experience in the fitness industry, with a strong understanding of business operations and customer service principles.
- Business Acumen: Strong business acumen, with the ability to analyze data, identify trends, and develop strategies to drive business growth and profitability.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, customers, and stakeholders.
- Adaptability and Flexibility: Ability to adapt to changing circumstances, prioritize tasks, and manage multiple projects simultaneously.
- Education and Qualifications: Relevant qualifications in business, management, or a related field, such as a degree in Business Administration or a Certified Management Professional (CMP) designation.
What We Offer:
- Competitive Salary and Benefits: A competitive salary and benefits package, including a comprehensive health insurance plan, retirement savings plan, and paid time off.
- Opportunities for Growth and Development: Opportunities for career growth and development, including training and development programs, mentorship, and leadership opportunities.
- Collaborative and Supportive Work Environment: A collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences.