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**General Manager

2 months ago


Halifax, Calderdale, United Kingdom Frasers Group Full time

About the Role:

We are seeking a highly motivated and experienced General Manager to lead our fitness team at Frasers Group. As a key member of our management team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional customer experiences.

Key Responsibilities:

  • Business Development: Develop and implement strategies to increase revenue, improve market share, and enhance customer engagement.
  • Team Management: Lead, motivate, and develop a high-performing team of fitness professionals, ensuring they have the skills and knowledge to deliver exceptional customer experiences.
  • Operational Excellence: Oversee the day-to-day operations of the fitness center, ensuring seamless delivery of services, and maintaining high standards of cleanliness and presentation.
  • Customer Experience: Foster a culture of exceptional customer service, ensuring that every member feels valued, supported, and motivated to achieve their fitness goals.
  • Performance Management: Monitor and analyze key performance indicators (KPIs), identifying areas for improvement and implementing strategies to drive business growth and profitability.
  • Compliance and Risk Management: Ensure compliance with all relevant laws, regulations, and company policies, minimizing risk and maintaining a safe and healthy work environment.

Requirements:

  • Leadership Experience: Proven track record of leadership experience in the fitness industry, with a strong understanding of business operations and customer service principles.
  • Business Acumen: Strong business acumen, with the ability to analyze data, identify trends, and develop strategies to drive business growth and profitability.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, customers, and stakeholders.
  • Adaptability and Flexibility: Ability to adapt to changing circumstances, prioritize tasks, and manage multiple projects simultaneously.
  • Education and Qualifications: Relevant qualifications in business, management, or a related field, such as a degree in Business Administration or a Certified Management Professional (CMP) designation.

What We Offer:

  • Competitive Salary and Benefits: A competitive salary and benefits package, including a comprehensive health insurance plan, retirement savings plan, and paid time off.
  • Opportunities for Growth and Development: Opportunities for career growth and development, including training and development programs, mentorship, and leadership opportunities.
  • Collaborative and Supportive Work Environment: A collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences.