Hikvision Software and Hardware Expert
15 hours ago
Hikvision UK & Ireland seeks a skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will play a vital role in ensuring customer satisfaction by providing timely technical support to distributors and sub-distributors.
Key Responsibilities:
- Troubleshoot technical issues raised by distributors and sub-distributors
- Analyze product quality issues and provide prompt feedback to relevant teams
- Deliver comprehensive training on Hikvision software/hardware operation, installation, commissioning, and maintenance to distributors and sub-distributors
- Summarize regional product requirements and provide feedback to the R&D team at headquarters to promote optimization and upgrading of products
- Offer product consultation and selection services to distributors and sub-distributors
Requirements:
- Fluent in Microsoft Office applications, including Excel, Word, and PowerPoint
- Proficient in English and Mandarin, both written and verbal
- Excellent communication and interpersonal skills
- Basic knowledge of networks and IT
About the Role:
- Able to convey complex technologies and specifications
- Aptitude to quickly learn new technologies
- Excellent analytical and problem-solving skills
- Detail-oriented troubleshooting skills
- Flexibility to work onsite or in the office and readiness to travel on short notice
- Ability to work with diverse teams and team members (Product, Channel sales, etc.)
Salary and Benefits:
We offer a competitive salary range of $50,000 - $70,000 per annum.
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