Technical Support Specialist

4 days ago


Hayes, Greater London, United Kingdom CHAMP Cargosystems Full time

Job Overview:

We are seeking a highly skilled Technical Support Specialist to join our team at CHAMP Cargosystems. This role will involve delivering exceptional IT solutions to customers, managing service desk tickets, and providing expert assistance with complex issues using ITSM software tools and knowledge of ITIL Service Management.

Key Responsibilities:

  • Deliver in-depth analysis, testing, and resolution of technical issues related to Cargo products.
  • Screen, categorize, and prioritize support requests, coordinating with 2nd and 3rd level support within established SLAs.
  • Manage Service Desk tickets following ITIL guidelines, ensuring efficient issue resolution.
  • Assist with IT-related projects and update customer data, promoting seamless operations.
  • Liaise with stakeholders involved in configuration updates and software deployments, fostering collaboration.

Requirements:

  • Proven knowledge of ITIL Service Management and ITSM software tools, with experience in ITIL Service Desk and/or technical operations support.
  • Flexible work environment, adapting to dynamic priorities and rotational shifts.
  • Excellent English language skills and the ability to work effectively in a 9-hour rotating shift schedule.
  • College or university degree or equivalent work experience, demonstrating technical expertise.

Estimated Salary: $80,000 - $110,000 per annum, depending on location and experience.

Selection Process:

  • Candidates may be subject to a thorough background check.
  • Personal data will be processed in accordance with relevant data protection legislation.


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