Technical Support Engineer for Hikvision UK

3 weeks ago


Hayes, Greater London, United Kingdom Hikvision UK & Ireland Full time
Job Overview

Hikvision UK & Ireland is seeking a highly skilled Technical Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing daily technical support to distributors and sub-distributors.

The ideal candidate will have excellent communication skills, both written and verbal, with the ability to convey complex technologies and specifications. Fluency in English and Mandarin is essential, as well as proficiency in Microsoft Office applications including Excel, Word, and PowerPoint.

We offer a competitive salary range of £40,000 - £55,000 per annum, depending on experience, plus benefits. If you are a motivated individual with a passion for technology and customer service, we encourage you to apply.

Key Responsibilities:

  • Provide daily technical support to distributors and sub-distributors via phone, email, or remote desktop sessions.
  • Troubleshoot technical issues related to Hikvision products and provide solutions or escalate to internal teams as needed.
  • Collaborate with cross-functional teams to resolve product quality issues and improve product offerings.
  • Develop and deliver training programs for distributors and sub-distributors on Hikvision software and hardware.
  • Stay up-to-date with new technologies and product releases to ensure expert knowledge and advice can be provided to customers.

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