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Glasgow Central Front Desk Agent

1 month ago

Glasgow, Glasgow City, United Kingdom DoubleTree by Hilton Glasgow Central Full time

We are seeking a talented and experienced front desk agent to join our team at the DoubleTree by Hilton Glasgow Central. As a Glasgow Central Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, processing room reservations, and handling guest queries.

Salary and Benefits

This is an exciting opportunity for a highly motivated and organized individual to join our team. We offer a competitive salary of £23,500 per annum, based on 40 hours per week, plus a range of benefits, including:

  • Meals provided while on shift
  • Sales incentives and initiative rewards
  • Discounted / Free use of leisure facilities – "Hotel specific"
  • Free Car Parking – "Hotel specific"
  • Stays in our hotels at discounted prices or
  • Opportunities for your personal development within the Hotel Group Brand Portfolio
  • Fully funded apprenticeships – T&C's apply
  • Annual Holidays entitlements inclusive of Bank Holidays
  • Opportunity to buy additional holiday entitlements
  • Pension enrolment

About the Role

As a Glasgow Central Front Desk Agent, you will be responsible for:

  1. Providing exceptional customer service to our guests, responding to their queries and requests in a timely and efficient manner
  2. Processing room reservations, handling check-in and check-out procedures, and maintaining accurate records
  3. Assisting other departments, as necessary, to ensure seamless operations

Requirements

To succeed in this role, you will need:

  • A positive attitude and willingness to learn
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and multitask
  • Good organisational and time management skills
  • Resilience and adaptability

About the Location

Glasgow is a vibrant and culturally rich city, offering a wide range of attractions and activities for visitors. Our hotel is perfectly placed for exploring the city centre and beyond, with easy access to public transport and amenities.