Front Desk Associate

2 weeks ago


Glasgow, Glasgow City, United Kingdom LGH Hotels Management Limited Full time
Glasgow Argyle Hotel, Signature Collection by Best Western

The Glasgow Argyle Hotel is seeking a motivated and customer-focused Front Office Team Member to create memorable guest experiences.

Key Responsibilities:

  • Deliver exceptional customer service at all times, ensuring seamless interactions with guests.
  • Efficiently handle guest requests and concerns, guaranteeing high levels of satisfaction.
  • Manage phone calls, emails, reservations, and guest information with precision.
  • Support administrative tasks like billing, record-keeping, and report generation.
  • Collaborate with hotel departments to ensure smooth operations and outstanding guest experiences.

Requirements:

  • Proven experience in customer-facing roles, preferably in hospitality environments.
  • Excellent communication and interpersonal skills, coupled with a warm and welcoming personality.
  • Ability to multitask and thrive in fast-paced environments.
  • Familiarity with computer systems and software, including reservation and property management systems.
  • Flexibility with scheduling, including weekends and holidays.

Estimated Salary Range: £25,000 - £35,000 per annum, depending on experience.



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