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Experienced Makeup Artist
2 months ago
Job Summary
We are seeking an experienced makeup artist to join our team at Pat McGrath Labs. As a key member of our team, you will be responsible for providing expert makeup applications, product knowledge, and exceptional customer service.
Key Responsibilities
- Provide high-quality makeup applications that meet the brand's service menu standards.
- Assist clients with product knowledge, makeup applications, and purchases.
- Maintain specialized product knowledge and reinforce Pat McGrath application techniques with the team.
- Accountable for achieving sales goals and maintaining consistent and regular appointment bookings.
- Analyze sales and create strategies with management to consistently meet and exceed goals.
- Share knowledge to provide customers with exceptional and personalized service.
- Work as part of a team focused on creating a memorable customer experience.
- Manage customer feedback and use it constructively to continually raise the bar for service, sales, and retail standards.
- Adapt to the challenges that vary from day to day and be flexible in a fast-paced work environment.
- Use natural curiosity to stay ahead of the latest trends by taking every opportunity to expand knowledge of products and competitors.
- Own the planning and delivery of in-store events.
- Be confident to lead masterclasses and trainings both one-to-one and to a group.
- Replenish stock as needed and keep testers and counter clean and attractive to ensure the brand is presented at the highest level and hygiene standards are met.
- Ability to build a clientele and a loyal repeat customer base.
- Understand and follow health, safety, and security procedures, and play an active role in preventing stock loss.
- Ensure compliance with all store policies and procedures.
- Champion our company culture and values.
Requirements
- Experienced Lead Makeup Artist with a minimum of 3 years' experience.
- Ability to perform high-quality makeup applications that align with the brand service menu is essential.
- Confidently connects artistry and education to sales.
- Social/digital portfolio of work with significant following preferred.
- Comprehensive knowledge of current beauty trends and latest products.
- A great communicator. You will be able to positively engage with all customers with varying needs and requirements.
- Well-informed. You will develop excellent product knowledge by following trends and being aware of our competitor's activity, along with taking part in brand training.
- Known to be a sales and service expert. You'll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation.
- A confident coach, and self-driven to upskill and learn. Work with management, trainers, and brand artists to learn brand expertise and develop personal artistry skills.
- An example of our values, a trusted and respected colleague.
- Able to work retail hours on a 20h part-time basis, including days, nights, weekends, and special events in a fast-paced work environment.
