Support Line Officer
4 weeks ago
As a Support Line Officer at Marie Curie UK, you will play a vital part in providing end-of-life care support to individuals and families affected by terminal illness. This is a challenging yet rewarding role that requires a caring and compassionate individual who can deliver a professional service to those in need.
Key Responsibilities- Respond to a variety of enquiries from individuals affected by terminal illness, as well as their families, friends, or professionals, providing personalized support and guidance.
- Utilize the resources available through the Marie Curie Information and Support Service, along with other trusted sources, to address inquiries and direct individuals to the support they require.
- Apply relevant safeguarding procedures when required, to ensure the safety and wellbeing of the individuals contacting the helpline.
- Accurately record information into the database, ensuring data quality and date protection guidelines.
- A compassionate and empathetic individual with excellent communication skills.
- An ability to deliver a high-quality customer experience in a challenging environment.
- Patience, resilience, and a willingness to listen to individuals in need.
- Experience in a customer care or helpline role is beneficial.
Marie Curie UK is the UK's leading end-of-life charity, providing end-of-life care and support to individuals and families affected by terminal illness. We are dedicated to delivering a high-quality service that makes a positive impact on people's lives.
What We Offer- A competitive salary and benefits package.
- Opportunities for continuous professional development and training.
- A supportive and collaborative work environment.
Marie Curie UK is an equal opportunities employer and welcomes applications from diverse candidates. If you are a compassionate and caring individual who is passionate about delivering end-of-life care support, we encourage you to apply for this role.
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Support Line Officer
1 month ago
Cardiff, Cardiff, United Kingdom Marie Curie UK Full timeAt Marie Curie UK, we are dedicated to providing end-of-life care and support to individuals and families affected by terminal illness. As a Support Line Officer, you will play a vital role in delivering compassionate and personalized support to those in need.Key Responsibilities:Respond to a variety of enquiries from individuals affected by terminal...
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