Support Line Officer

4 weeks ago


Cardiff, Cardiff, United Kingdom Marie Curie UK Full time
About the Role

As a Support Line Officer at Marie Curie UK, you will play a vital part in providing end-of-life care support to individuals and families affected by terminal illness. This is a challenging yet rewarding role that requires a caring and compassionate individual who can deliver a professional service to those in need.

Key Responsibilities
  • Respond to a variety of enquiries from individuals affected by terminal illness, as well as their families, friends, or professionals, providing personalized support and guidance.
  • Utilize the resources available through the Marie Curie Information and Support Service, along with other trusted sources, to address inquiries and direct individuals to the support they require.
  • Apply relevant safeguarding procedures when required, to ensure the safety and wellbeing of the individuals contacting the helpline.
  • Accurately record information into the database, ensuring data quality and date protection guidelines.
What We Are Looking For
  • A compassionate and empathetic individual with excellent communication skills.
  • An ability to deliver a high-quality customer experience in a challenging environment.
  • Patience, resilience, and a willingness to listen to individuals in need.
  • Experience in a customer care or helpline role is beneficial.
About Marie Curie UK

Marie Curie UK is the UK's leading end-of-life charity, providing end-of-life care and support to individuals and families affected by terminal illness. We are dedicated to delivering a high-quality service that makes a positive impact on people's lives.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for continuous professional development and training.
  • A supportive and collaborative work environment.

Marie Curie UK is an equal opportunities employer and welcomes applications from diverse candidates. If you are a compassionate and caring individual who is passionate about delivering end-of-life care support, we encourage you to apply for this role.


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