Administrative Support Officer

2 weeks ago


Cardiff, Cardiff, United Kingdom Royal College of Nursing Full time

About the Role

We are seeking a highly skilled and enthusiastic Secretary (Employment Relations) to join our team at the Royal College of Nursing.

About the Team

You will be part of a dynamic team that is dedicated to delivering exceptional service to our members. As the first point of contact, you will provide excellent customer service to a diverse membership, including distressed members at times.

About the Role

As our Secretary (Employment Relations), you will use your enthusiasm, positivity, and customer service skills to deliver an exceptional service to our members. You will also support the team with various administrative duties, including diary management. Flexibility of tasks is a key component of this role, and we strive to provide the best possible service to our members and officers we support.

About You

As well as exceptional customer service, you will need excellent verbal and written communication skills and the ability to work as part of a team. You will have the initiative to take personal ownership of projects and to prioritise your workload. You should have a methodical approach to work, with excellent typing and word processing skills, including working knowledge of MS Office.

About Us

The Royal College of Nursing is an optimistic organisation that is dedicated to changing the shape of the health policies of the future. We are the largest trade union of nursing staff and students in the UK, with close to half a million members. We are accredited with Investors in People Silver Standard, and our people are our greatest asset.

What We Offer

We offer an impressive range of benefits, including an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break, as well as generous maternity, adoption, paternity, and shared parental leave packages.

How to Apply

Please click the 'apply now' button to submit a CV and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don't. Please ensure your CV is in a simple format with minimal tables and sections.



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