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Assistant Manager

2 months ago

Letchworth, Hertfordshire, United Kingdom Lounges Full time
About the Role

Lounges are unique establishments that thrive on the exceptional people who run them. As an Assistant Manager, you will support the General Manager in maintaining the high standards of the team, delivering 14 great shifts to ensure every customer leaves satisfied. Your responsibilities will include managing the day-to-day operations of the Lounge, from rotas and team engagement to customer feedback. Your approach will be unique, but your standards will be as high as ours.

Key Responsibilities
  • Drive sales and team retention
  • Involve in sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS
  • Maintain high standards and customer service
  • Support the General Manager in maintaining the excellence of the team
The Benefits
  • Overtime pay for every hour worked over contracted hours
  • Staff food on every shift
  • 50% off staff discount to enjoy outside working hours from day one
  • Paid breaks
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Enhanced maternity and paternity pay after 2 years service
  • The most talked-about staff party in hospitality - Loungefest
  • Competitions and incentives
  • Company pension scheme
  • Long service awards
  • Power over your pay with Wagestream
  • Emotional and practical support via the Licenced Trade Charity
  • Great opportunity for personal development and career progression in a fast growing business
  • Achievable bonuses
  • Tips shared equally across the team, based on hours worked
  • Christmas and Boxing Day off
What We're Looking For
  • Existing Assistant Manager, Deputy Manager, or Supervisor with a background in restaurants, bars, café, or coffee shops
  • Experience of working in a bar environment with serving freshly made food and drinks preparation
  • Natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting
  • Extremely driven and relentless at overcoming challenges or obstacles
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs
  • Good communication skills with the ability to build rapport and trust
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales
  • Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS

If you want to find out more about us, follow us on LinkedIn or @life.at.lounge on TikTok