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CRM Assistant

2 months ago

Shirebrook, Derbyshire, United Kingdom Frasers Group Full time
About the Role

We are seeking a highly skilled and motivated CRM Assistant to join our team at Frasers Group. As a CRM Assistant, you will play a key role in managing customer relationships through the effective use of our CRM systems.

Key Responsibilities
  • Data Management: Ensure the accuracy and integrity of customer data across our various brands, including Flannels, FRASERS, Studio, Amara, and Jack Wills.
  • Marketing Campaigns: Assist in the development and execution of marketing campaigns on email and mobile push notifications, ensuring alignment with our business objectives.
  • Insight Generation: Provide valuable insights to improve customer engagement and business performance, leveraging data analysis and reporting tools.
  • Collaboration: Work closely with cross-functional teams to elevate our email offering and drive business growth.
  • Performance Measurement: Monitor and report on the performance of marketing campaigns, including paid brand activity.
Requirements
  • Proficiency in Microsoft Office Suite: Excel, Word, PowerPoint.
  • Excellent Communication Skills: Written and verbal communication skills to effectively collaborate with teams and stakeholders.
  • Ability to Work Independently: Self-motivated and able to work independently with minimal supervision.
  • Basic Knowledge of Data Analysis and Reporting Tools: Familiarity with data analysis and reporting tools to generate insights and drive business decisions.
  • Customer-Focused Approach: Proactive and customer-focused approach to work, with a passion for delivering exceptional customer experiences.
  • Ability to Handle Multiple Tasks: Effective prioritization and time management skills to handle multiple tasks and projects simultaneously.
What We Offer
  • Reward and Recognition: Opportunities for recognition and reward for outstanding performance and contributions to the business.
  • Professional Development: Support for career growth and development, with opportunities for training and professional development.
  • Collaborative Work Environment: A dynamic and collaborative work environment that fosters innovation and creativity.
  • Competitive Compensation and Benefits: Competitive compensation and benefits package, including a range of perks and rewards.