Alarm Activation Team Member

2 days ago


Malmesbury, Wiltshire, United Kingdom Siamo Group Ltd Full time
About Our Security Team

We are continuously growing and seeking a confident communicator to join our team as a Customer Service Executive within our alarm activation team.

You will be responsible for managing activations, raising responses, and being the client representative ensuring all measures are actioned.

You will develop, grow, and maintain a portfolio of clients effectively managing the customer journey from a security and advice point of view.

We require the staff to work on a 4 on 4 off rota from 19:00 - 07:00 due to the nature of our business.

  • An annual bonus scheme with up to 10% extra pay is available.
  • You will receive 20 days annual leave entitlement with bank holidays.
  • We offer Life Insurance as part of our benefits package.
  • Onsite parking is free.
  • A company pension scheme is in place.
  • Our company culture values teamwork and collaboration towards a common goal.
Responsibilities:
  • Relationship management and customer service.
  • Responding to customer cases and managing work orders.
  • Providing administrative support and dealing with inquiries.
  • Managing client portfolios and providing aftercare services.
  • Issuing invoices and handling customer queries.
  • Resolving complaints and escalating issues when necessary.

The estimated salary for this role is £27,000-£32,000 per year based on experience.



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