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Sales Director

2 months ago

Cheltenham, Gloucestershire, United Kingdom JGA Recruitment Group Full time £42,500

Job Title: Sales Director - Luxury Travel Business Leader

Job Summary:

We are seeking a highly experienced Sales Director to lead our luxury travel business to new heights. As a seasoned sales professional, you will be responsible for managing a high-performing sales team, driving revenue growth, and delivering exceptional customer experiences.

Key Responsibilities:

  • Team Leadership and Motivation:
    • Cultivate a collaborative and competitive environment that fosters high performance and teamwork.
    • Recognize and reward top performers to inspire overall team excellence and motivation.
    • Implement innovative incentives and team-building activities to maintain high motivation levels and drive results.
    • Set ambitious yet achievable targets aligned with business goals and objectives.
  • Tailored Coaching and Development:
    • Use situational leadership to customize your approach to each team member's needs and development goals.
    • Conduct regular call listening and structured one-on-ones to enhance team performance and provide constructive feedback.
    • Foster a culture of continuous learning and development within the team, ensuring they have the skills and knowledge needed to succeed.
  • Resource and Capacity Management:
    • Proactively manage team resources, considering factors like holidays and training to ensure sufficient staffing and capacity.
    • Continuously assess team capacity to distribute inquiries effectively, avoiding overload and ensuring timely responses.
  • Client Experience and Operational Excellence:
    • Embed a culture where exceeding client expectations and delivering exceptional customer experiences is standard.
    • Collaborate with sales coordinators and operations to ensure timely invoice delivery and a smooth client experience.
    • Handle operational and emergency situations, including out-of-hours work if necessary, to ensure business continuity.
  • Cross-Departmental Collaboration:
    • Engage proactively with other managers to promote knowledge sharing and best practices across departments.
    • Work closely with Regional Product Managers/Executives on commercial and marketing initiatives, ensuring alignment with team goals and objectives.
  • Experience and Qualifications:
    • Demonstrated history of exceeding sales targets and delivering outstanding customer service in a luxury travel business setting.
    • Experience in sales team leadership or management is highly desirable, with a proven track record of driving revenue growth and team performance.
    • Passion for the travel industry and a strong understanding of the luxury travel market.
    • Confident communicator who excels under pressure and maintains composure in challenging situations.
    • Positive, energetic, and outgoing personality with the ability to lead and inspire others.
    • Proven track record in travel sales with a solid understanding of commercial aspects and a commitment to delivering exceptional customer experiences.
    • Strong alignment with the company's strategy and motivation to achieve results through the team.
    • Excellent customer service skills, with a commitment to exceeding client expectations and delivering exceptional results.

About JGA Recruitment Group:

We are a specialist recruitment agency committed to equality of opportunity for all applicants, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

Our Commitment to Privacy:

We are committed to protecting and respecting your privacy. We are a specialist payroll, HR & Marketing recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.