TRICARE Overseas Program Coordinator

7 days ago


Lakenheath, Suffolk, United Kingdom Leidos Holding Full time

At Leidos, we are seeking a highly skilled and detail-oriented TRICARE Overseas Program Coordinator to join our team in Lakenheath, England. This exciting opportunity will provide you with the chance to make a real difference in the lives of military families by supporting the TRICARE Overseas Program under the Defense Health Agency.

About the Job

As a Beneficiary Services Representative Floater, you will be responsible for providing education and enrollment services to eligible beneficiaries, as well as serving as a liaison between the beneficiary population and the Defense Health Agency. This role requires minimal supervision and involves working with various systems, including the Defense Online Enrollment System, Customer Relationship Manager systems, and MHS Genesis.

Key Responsibilities:

  • Verify benefits eligibility and process enrollments, disenrollments, portability transfers, and other related tasks using the aforementioned systems.
  • Register TRICARE beneficiaries in the MHS Genesis system.
  • Perform Primary Care Manager changes following Military Treatment Facility guidelines.
  • Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries via phone and in-person interactions.
  • Collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processes.
  • Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement, and other related events.
  • Provide basic claims assistance, including informing beneficiaries about the status of their claims.
  • Collect and record Health Information into applicable systems.
  • Assess the appropriate level of assistance required and refer or escalate as necessary to address issues.
  • Collect and report information on daily activities performed.
  • Complete tasks in a timely manner and comply with HIPAA regulations, Leidos, and other relevant training courses.
  • Maintain confidentiality and proper handling of Protected Health Information.
  • Provide remote support to Leidos BSRs at other sites.
  • Offer shadow support to new BSRs as needed.
  • Adhere to a business casual dress code.

Benefits and Compensation

We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, along with a comprehensive benefits package, including paid time off, 10 federal holidays, 401(k) retirement plan, college tuition and technical certification assistance, on-the-job training, paid parental leave, paid disability leave, and an internal/external referral bonus program that rewards you for introducing great talent to us.



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