Global Health Services Representative

1 month ago


Lakenheath, Suffolk, United Kingdom Leidos Full time
Job Description

As a Global Health Services Representative with Leidos, you will play a crucial role in providing education and enrollment services for the TRICARE Overseas Program under the Defense Health Agency. Your primary duties will include verifying benefits eligibility, processing enrollments, and resolving discrepancies using the Defense Online Enrollment System and Customer Relationship Manager systems.

You will be responsible for registering TRICARE beneficiaries in the Composite Health Care System, performing Primary Care Manager changes, and providing education on resources and benefits to beneficiaries. Additionally, you will collect, process, and disseminate transfer information for active-duty portability/disenrollment processes, provide basic claims assistance, and collect health information into applicable systems.

In this role, you will assess assistance levels, collect, and report daily activities performed. You must maintain confidentiality and handle Protected Health Information. To excel in this position, you should have three years' cumulative experience in a medical or clinical environment, with experience in a public environment and processing medical claims.



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