Customer Service Representative for Military Healthcare Services

3 weeks ago


Lakenheath, Suffolk, United Kingdom Leidos Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Leidos in Lakenheath-England. As part of the TRICARE Overseas Program, you will be responsible for providing exceptional customer service and support to military families.

In this role, you will serve as a liaison between beneficiaries and the Defense Health Agency, assisting with beneficiary education and enrollment services. You will also be responsible for verifying benefits eligibility, processing enrollments and disenrollments, and performing primary care manager changes.

You will work closely with our team to provide timely and accurate assistance to beneficiaries, ensuring their healthcare needs are met. Your excellent communication and problem-solving skills will enable you to handle complex situations and provide solutions that meet the needs of our clients.

This is an exciting opportunity to make a difference in the lives of military families while working with a dynamic team at Leidos.

Responsibilities
  • Verify benefits eligibility and process enrollments, disenrollment, portability transfers, and more using the Defense Online Enrollment System, Customer Relationship Manager systems, etc.
  • Register TRICARE beneficiaries in the MHS Genesis system
  • Perform Primary Care Manager changes, following the Military Treatment Facility guidelines
  • Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person
  • Collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processes
  • Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement and others
  • Provide basic claims assistance such as providing information on the status of claims
  • Collect and record other Health Information into applicable systems
  • Assess the appropriate assistance level needed and refer or escalate as needed to address the issue at hand
  • Collect and report information on daily activities performed
Requirements
  • High school diploma or GED
  • Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee or US Contractor supporting the DoD
  • Must be a US Citizen
  • Be eligible for and maintain ADP IT/III clearance access level
  • Three years' cumulative experience in the following areas:
  • Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment
  • Experience in a medical or clinical environment
  • Experience with MHS Genesis or civilian healthcare computer system and in processing medical claims
  • Experience in a customer service environment
Benefits

We offer a competitive salary range of $55,000 - $70,000 per year, depending on experience, plus comprehensive benefits including:

  • Competitive paid time off (PTO) packages
  • 10 paid federal holidays
  • 401K retirement plan
  • College tuition and technical certification assistance
  • On-the-job training
  • Paid parental leave
  • Paid disability leave
  • An incredible internal/external referral bonus program that rewards you for knowing and introducing great talent to us
About Us

Leidos is a leading provider of innovative technology and engineering solutions, serving the U.S. Department of Defense and intelligence agencies. We pride ourselves on delivering high-quality services that make a difference in the lives of our clients.



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