Beneficiary Services Liaison

3 weeks ago


Lakenheath, Suffolk, United Kingdom Leidos Full time
Job Summary:
We are seeking a highly motivated and detail-oriented Beneficiary Services Representative Floater to join our team in Lakenheath, England. As a key member of our team, you will play a critical role in providing support to TRICARE beneficiaries, ensuring they receive timely and accurate information about their healthcare benefits.

Responsibilities:
- Travel to multiple sites from 25%-75% of the time to provide support to TRICARE beneficiaries
- Verify benefits eligibility and process enrollments, disenrollments, portability transfers, and more using Defense Online Enrollment System, Customer Relationship Manager systems, etc.
- Resolve enrollment discrepancies between systems, and run weekly reports
- Perform Primary Care Manager changes, following Military Treatment Facility guidelines
- Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person
- Collect, process, retrieve, and disseminate transfer information for active-duty portability/disenrollment processes
- Conduct briefings for In Processing, Out Processing, Maternity, and others
- Provide basic claims assistance such as providing information on the status of claims
- Collect and record other Health Information into applicable systems
- Assess the appropriate assistance levels and when forward a call or refer as needed to address the beneficiary's question
- Collect and report information on daily activities performed
- Complete on a timely basis and comply with HIPAA regulations, Leidos, and other training and refresher courses
- Maintain confidentiality and proper handling of Protected Health Information
- Provide remote support to Leidos BSRs at other sites
- Adhere to a business casual dress code

Requirements:
- High school diploma or GED
- Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member or DoD employee
- Must be a US Citizen to be considered for this position
- Be eligible for and maintain ADP II/IT II clearance
- Three years' cumulative experience in the following areas:
- Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment
- Experience in a medical or clinical environment
- Experience with the CHCS or civilian healthcare computer system and in processing medical claims
- Experience in a public environment

What We Offer:
- Competitive pay and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible working arrangements, including remote work options


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