First Line Support Specialist

4 weeks ago


Swindon, Swindon, United Kingdom KBR, Inc Full time
About the Role

We are seeking a highly motivated and organized First Line Support Specialist to join our Systems Support Team. As the initial point of contact for customers, supply chain, and internal teams, you will be responsible for resolving queries related to our systems, business processes, reporting, and change requests.

Your key responsibilities will include logging and triaging queries, providing accurate feedback and information, and escalating as required. You will work closely with our development team to resolve issues and implement improvements.

This is an excellent opportunity to develop a career in IT system support and gain experience across various functions, including support, data management, change management, and system design and development.

Key Skills and Qualifications
  • Experience supporting various bespoke business IT software packages.
  • Strong skills using the Microsoft Office suite (Word, Excel, PowerPoint, Visio).
  • Experience creating, triaging, and managing support tickets to resolution or escalation.
  • Systems, Business Administration, or Engineering degree or equivalent.
  • Familiarity with ITIL practices and experience with CAFM systems, SharePoint, and associated tools.

The ideal candidate will have a strong understanding of IT systems and be able to work effectively in a team environment. If you are a motivated and organized individual with a passion for IT, we encourage you to apply for this exciting opportunity.

This role is based at Swindon with occasional travel to Leatherhead. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.



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