First Line Support Specialist

3 weeks ago


Swindon, Swindon, United Kingdom KBR, Inc Full time
About the Role

KBR, Inc. is seeking a skilled First Line Support Specialist to join its Systems Support Team. As the initial point of contact for customers, supply chain, and internal teams, you will be responsible for resolving queries related to the system, business processes, reporting, and change requests.

You will be required to log and triage queries, acting as the first line of support, and escalating as necessary. This role will suit a motivated and self-starting individual who takes ownership of their performance and actively seeks opportunities for improvement and development.

The successful candidate will have experience supporting various bespoke business IT software packages, using Support Team software, and possessing strong skills in the Microsoft Office suite. Familiarity with ITIL practices and experience with CAFM systems, SharePoint, and associated tools is also desirable.

This is a hybrid role based in Swindon with occasional travel to Leatherhead. If you are a detail-oriented and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Provide first-line support for customers, supply chain, and internal teams
  • Log and triage queries, escalating as necessary
  • Develop and maintain knowledge of system functionality and business processes
  • Collaborate with internal teams to resolve queries and improve system performance
  • Stay up-to-date with industry trends and best practices in IT system support
Requirements
  • Experience supporting various bespoke business IT software packages
  • Strong skills in the Microsoft Office suite
  • Familiarity with ITIL practices
  • Experience with CAFM systems, SharePoint, and associated tools
  • Excellent communication and problem-solving skills


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