Senior Pensions Administrator

3 weeks ago


Redhill, Surrey, United Kingdom WTW Full time
Job Title: Senior Pensions Administrator

We are seeking a highly skilled and experienced Senior Pensions Administrator to join our team at WTW. As a key member of our administration team, you will be responsible for servicing both member and client queries in relation to DB and some DC pension schemes.

Key Responsibilities:
  • Working within an administration team to ensure that all service level agreements and performance standards are achieved.
  • Deputising in the absence of the Team Leader and providing technical guidance on non-standard cases.
  • Training, supporting and mentoring junior associates and holding regular feedback sessions.
  • Assisting in more complex/project work when required, including complaints and continuously seeking to identify areas where the service to clients/members could be improved.
Requirements:
  • Experience of administrating occupational pension schemes and coaching and supporting less experienced associates.
  • Excellent interpersonal skills, including good written and verbal communication, and the ability to work to a high level of accuracy.
  • Good time management skills and the ability to organise and prioritise own workload.
  • Customer and quality focused, with a commitment to fostering an inclusive work environment.

We are an equal opportunity employer committed to diversity and inclusion. If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity.



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