Senior Pensions Administrator

4 weeks ago


Redhill, Surrey, United Kingdom WTW Full time
About the Role

We are seeking a highly skilled and experienced Senior Pensions Administrator to join our team at WTW. As a key member of our administration team, you will be responsible for servicing both member and client queries in relation to DB and some DC pension schemes.

Key Responsibilities
  • Work closely with the Team Leader to ensure that all service level agreements and performance standards are achieved.
  • Deputise in the absence of the Team Leader and provide technical guidance and support to junior associates.
  • Train, support and mentor junior associates and hold regular feedback sessions.
  • Assist in more complex/project work when required, including complaints and continuous improvement initiatives.
  • Continuously seek to identify areas where the service to clients/members could be improved and communicate findings to the Team Leader.
Requirements
  • Experience of administrating occupational pension schemes.
  • Experience of coaching and supporting less experienced associates.
  • Excellent interpersonal skills, including good written and verbal communication.
  • Good time management skills and the ability to organise and prioritise own workload.
  • Able to work to a high level of accuracy and customer focus.
  • Computer literate and proficient in relevant software applications.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career progression and professional development. Our team is committed to fostering an inclusive work environment and we welcome applications from diverse candidates.



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