Customer Service Operations Manager

2 days ago


Rotherham, Rotherham, United Kingdom B&M Retail Full time

We are currently recruiting for a Customer Service Operations Manager to join our store team in College Street, Rotherham.

This is a full-time role and being flexible with your working pattern will be essential.

About the Role

As a Customer Service Operations Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.

You will also:

  • Drive your team to deliver personable, polite and prompt service in the checkout area
  • Act as a role model, displaying exceptional service to our customers
  • Be highly visible and approachable to customers and your colleagues
  • Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
  • Ensure compliance of company stock control procedures within the appropriate timelines
  • Ensure company property, cash and stock are secure at all times
  • Play a vital part in continuing to make our stores a fun place to work
About You

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service

It is essential that applicants have the following:

  • Experience of managing a small to medium sized team, in a fast-paced retail environment
  • Strong numerical and problem solving skills
  • A flexible approach and a 'can do' attitude
  • The ability to think on your feet
Why Work With Us?

At B&M Retail, we're not just any retailer. We're one of the fastest-growing in the UK, with over 720 stores and an exciting plan for new openings in the future.

Joining us means you can be a part of an extraordinary journey.

What We Offer:
  • A competitive salary of £35,000 per annum
  • Job stability and a clear path for your career progression and internal development
  • Amazing on the job training
  • 10% store discount across all B&M & Heron Foods stores, with regular double discount events for you to enjoy
  • Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
  • Wellbeing support & guidance through our Employee Assistance Programme
  • A stable & permanent 40 hour contract


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