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Service Operations Manager

1 month ago

Rotherham, Rotherham, United Kingdom Welcome Break Full time

About the Role:

We are seeking a highly motivated and experienced Service Operations Manager to join our team at Welcome Break. As a Service Operations Manager, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Lead a team of customer service representatives to deliver exceptional customer service
  • Ensure that all customer service representatives are trained and equipped to handle customer queries and complaints
  • Monitor and improve customer service standards across all sites
  • Work closely with the management team to develop and implement customer service strategies

Requirements:

  • Proven experience in a customer service leadership role
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of customer service principles and practices

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career progression and professional development
  • Flexible working patterns to fit your lifestyle
  • Employee discounts and rewards

About Welcome Break:

Welcome Break is one of the UK's leading motorway service operators, running 59 service areas and 31 hotels across the UK. We are passionate about delivering exceptional customer service and creating a welcoming environment for our customers.