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Service Operations Manager

1 month ago


Rotherham, Rotherham, United Kingdom Welcome Break Full time

About the Role:

We are seeking a highly motivated and experienced Service Operations Manager to join our team at Welcome Break. As a Service Operations Manager, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Lead a team of customer service representatives to deliver exceptional customer service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless service delivery
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements:

  • Proven experience in a customer-facing role, preferably in retail or hospitality
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Employee discounts and perks

About Welcome Break:

Welcome Break is one of the UK's leading motorway service operators, running 59 service areas and 31 hotels across the UK. We are passionate about delivering exceptional customer service and creating a welcoming environment for our customers.