Customer Service Manager

4 weeks ago


Rotherham, Rotherham, United Kingdom B&M Retail Full time

About the Role:

As a Customer Service Manager with B&M Retail, you will be responsible for the cash office and checkout area, ensuring the highest standards of service are provided for our customers.

You will:

  • Drive your team to deliver personable, polite, and prompt service in the checkout area.
  • Act as a role model, displaying exceptional service to our customers.
  • Be highly visible and approachable to customers and your colleagues.
  • Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area.
  • Ensure compliance of company stock control procedures within the appropriate timelines.
  • Ensure company property, cash, and stock are secure at all times.
  • Play a vital part in continuing to make our stores a fun place to work.

About You:

Ideal candidates will be enthusiastic, focused, and driven team players with a passion for retail and delivering great service.

It is essential that applicants have the following:

  • Experience of managing a small to medium-sized team, in a fast-paced retail environment.
  • Strong numerical and problem-solving skills.
  • A flexible approach and a 'can do' attitude.
  • The ability to think on your feet.

Why B&M Retail?

We're not just any retailer. We're one of the fastest-growing in the UK, with over 720 stores and an exciting plan for new openings in 2024. Joining us means you can be a part of an extraordinary journey. But it's not just our rapid expansion that sets us apart; it's our unwavering commitment to our people.

What We Offer:

  • Job stability and a clear path for your career progression and internal development.
  • Amazing on-the-job training.
  • 10% store discount across all B&M & Heron Foods stores, with regular double discount events for you to enjoy.
  • Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality, and more.
  • Wellbeing support & guidance through our Employee Assistance Programme.
  • A stable and permanent 40-hour contract.


  • Rotherham, Rotherham, United Kingdom Welcome Break Full time

    About the Company\rWelcome Break is a leading service provider on motorways across the UK, offering a range of services to motorists.">About the Job">We are currently seeking an experienced Customer Service Manager to join our team at Welcome Break ROTHERHAM, M1 Motorway, S60 4EQ. The ideal candidate will have prior experience working in retail or catering...


  • Rotherham, Rotherham, United Kingdom B&M Retail Full time

    We are currently recruiting for a Customer Service Operations Manager to join our store team in College Street, Rotherham.This is a full-time role and being flexible with your working pattern will be essential.About the RoleAs a Customer Service Operations Manager, you will be responsible for the cash office and checkout area, ensuring that the highest...


  • Rotherham, Rotherham, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly skilled and customer-focused Sales and Service Specialist to join our team in Rotherham, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide exceptional customer service and assist...


  • Rotherham, Rotherham, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Rotherham, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide excellent customer service...


  • Rotherham, Rotherham, United Kingdom beBee Professionals Full time £20,000 - £25,000

    beBee Professionals is seeking a Customer Service Representative to provide top-notch customer service and support the store's operations in Rotherham, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's...


  • Rotherham, Rotherham, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Rotherham, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • Rotherham, Rotherham, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional service to our customers. The ideal candidate will have excellent communication and problem-solving skills, with the ability to handle high-volume queries while maintaining attention to detail.Responsibilities:Provide accurate information regarding products and services.Resolve...


  • Rotherham, Rotherham, United Kingdom Asda Stores Ltd Full time

    About the RoleWe're looking for a skilled Delivery Operations Specialist to join our team at Asda Stores Ltd. As a key member of our delivery operations, you'll play a vital role in ensuring our customers receive their orders on time and in great condition.Key ResponsibilitiesDeliver products to customers in a safe and efficient mannerManage your van and...


  • Rotherham, Rotherham, United Kingdom South Yorkshire Mayoral Combined Authority Full time

    Job OverviewWe are seeking a seasoned Customer Service Manager to oversee and enhance the quality of service and safety across multiple sites, ensuring an exceptional experience for travellers and service users. This is a pivotal role with operational responsibility for various transit centres, Park and Ride sites, Satellite sites, and retail operations.Key...


  • Rotherham, Rotherham, United Kingdom Welcome Break Full time

    Customer Service RepresentativeAt Welcome Break, we're looking for a Customer Service Representative to join our team.As a Customer Service Representative, you'll be the face of our brand, providing exceptional customer service to our guests.You'll work in a fast-paced environment, handling customer inquiries, resolving issues, and providing a positive...


  • Rotherham, Rotherham, United Kingdom Welcome Break Full time

    Customer Service RepresentativeDeliver exceptional customer experiences in a fast-paced retail environmentAs a Customer Service Representative at Welcome Break, you will be the face of our brand, providing top-notch service to our customers. You will be responsible for resolving customer complaints, answering questions, and ensuring that every customer...


  • Rotherham, Rotherham, United Kingdom Red Dot Search Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Red Dot Search. As a key member of our customer-facing team, you will be responsible for handling inbound customer queries, providing clear and helpful advice, and promoting additional products and services where relevant.Key Responsibilities:Handle...


  • Rotherham, Rotherham, United Kingdom Red Dot Search Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Red Dot Search. As a Customer Service Representative, you will be the first point of contact for customers, providing a friendly and professional service to handle their queries and concerns.Key Responsibilities:Handle inbound customer queries and...


  • Rotherham, Rotherham, United Kingdom Rotherham Metropolitan Borough Council Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Rotherham Metropolitan Borough Council. As a Shift Assistant - Call Handling, you will play a crucial role in monitoring and answering alerts from customers' properties via specialist technology.About the RoleThis is a dynamic position that requires excellent...


  • Rotherham, Rotherham, United Kingdom Tesco Full time

    Your Key Responsibilities: As a Customer Service Representative at Tesco, your key responsibilities will include:1. Delivering exceptional customer service, ensuring that every customer leaves the store with a positive impression.2. Responding to customer queries and resolving any issues promptly and professionally.3. Maintaining high levels of product...


  • Rotherham, Rotherham, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Delivery Driver. As a key member of our operations team, you will be responsible for delivering our products to customers in a timely and efficient manner.Key ResponsibilitiesDeliver products to customers in a safe and timely mannerEnsure that all...


  • Rotherham, Rotherham, United Kingdom Holiday Inn Rotherham Sheffield Full time

    Role OverviewAs a Guest Service Assistant at Holiday Inn Rotherham Sheffield, you will play a vital role in ensuring every guest receives a safe and outstanding experience. This position reports directly to the Guest Service Manager and is part of a team based at our attractive hotel.Key ResponsibilitiesSupport the hotel in achieving all brand and company...


  • Rotherham, Rotherham, United Kingdom Asda Stores Ltd Full time

    About the RoleAs a Customer Service Representative, you will play a key role in ensuring the efficient running of our stores. You will work across multiple departments, including serving customers at the checkouts, perfecting pizzas, picking for home deliveries, or replenishing products on the shelves.Your Key ResponsibilitiesTo provide excellent customer...


  • Rotherham, Rotherham, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals in Rotherham, we're seeking enthusiastic team members to deliver exceptional customer service and contribute to our operational success.Key Responsibilities:Engage with customers, providing support and service.Participate in all aspects of the operational workflow.Collaborate with team members to meet and exceed goals.Requirements:High...


  • Rotherham, Rotherham, United Kingdom Mears Full time

    About the RoleAs a Customer Service Ambassador at Mears, you will play a pivotal role in delivering exceptional service and support to our customers. This involves working closely with our local teams to understand their needs and preferences.The ideal candidate will have excellent communication skills, a customer-focused attitude, and experience in a...