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Customer Service Coordinator

2 months ago


Folkestone, Kent, United Kingdom Recruitment Solutions (Folkestone) Ltd Full time
Customer Fulfilment Co-ordinator

We are seeking a highly organised and customer-focused individual to join our team as a Customer Fulfilment Co-ordinator. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.

About the Role

This is an exciting opportunity for an enthusiastic and motivated individual to take the next step in their career. As a Customer Fulfilment Co-ordinator, you will have the opportunity to develop your skills and knowledge in customer service, administration, and problem-solving.

Key Responsibilities
  • Provide exceptional customer service to internal and external stakeholders
  • Manage and respond to customer inquiries and complaints in a timely and professional manner
  • Process and resolve customer issues in a fair and efficient manner
  • Work collaboratively with internal teams to ensure seamless customer service delivery
  • Develop and maintain accurate records and reports to track customer interactions and feedback
Requirements

To be successful in this role, you will need:

  • Good knowledge of MS Office, especially Word, Outlook, and Excel
  • Strong data entry skills and attention to detail
  • A positive attitude and enthusiasm towards problem-solving
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual who is looking for a new challenge, we would love to hear from you.