Customer Service Coordinator

4 weeks ago

Folkestone, Kent, United Kingdom Church & Dwight Full time

Job Description

A dynamic and collaborative environment where you can make a real difference in the world of customer service.

We're a company that genuinely cares about our people, our products, our consumers, and the environment.

Our unique culture champions courage, determination, and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership.

We have a shared passion to work hard, innovate, and push boundaries.

United by the belief that when we strive for growth, anything is possible.

Key Responsibilities:

  • Provide excellent customer service to support our bricks and mortar customers and our e-com customers across Europe.
  • Act as the key liaison point between our customers, our logistics providers, and our internal teams.
  • Manage daily order entry onto SAP, ensuring the validity of orders by checking delivery addresses, products, prices, and stocks.
  • Control the release of orders to third-party distribution companies to ensure customer delivery dates are met.
  • Ensure effective communication on specific requirements, including short lead time orders and stock issues with third-party distribution partners.
  • Control customer invoice queries, query investigation, and challenging non-compliance issues.
  • Liaise with third-party distributors to obtain evidence to support investigations.
  • Work closely with finance and maintain effective communication of stock with account managers.
  • Support colleagues within the customer service team, including backup support on all customers.

Requirements:

  • Digitally competent and confident.
  • Good knowledge of MS office programs, especially Outlook, Word, and Excel.
  • Knowledge of data entry into business systems, with SAP experience within Sales, Materials Management modules an advantage.
  • Positive attitude and enthusiasm towards problem-solving.
  • Excellent interpersonal skills, in both written and verbal communication.
  • Capable of relaying information effectively externally to customers and internally to colleagues.
  • Numerate, confident, and accurate with figures, with a strong attention to detail and capability to self-check work.
  • Self-motivated, proactive, and manage workload effectively essential.
  • Strong team work ethic.

Working hours are 37 per week: Monday – Thursday 9-5pm and Friday 9-4.30pm. Flexibility outside of these hours may be required to meet the needs of the role and there will be occasional business travel required.

In return, we offer a competitive package, including 24 days annual leave, a pension matched up to 9%, discretionary annual bonus, and membership of a health cash plan.

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