Receptionist/Care Navigator
1 month ago
Job Summary
Douglas Grove is seeking a skilled Receptionist/Care Navigator to join their team. This part-time role requires a flexible individual who can work varied shifts, including Mondays, Wednesdays, and Fridays.
Main Responsibilities
- Provide exceptional customer service to patients, responding to queries and concerns in a polite and empathetic manner.
- Manage appointment bookings, ensuring seamless communication with patients and healthcare professionals.
- Process prescriptions, letters, and other documents with accuracy and efficiency.
- Handle requests for information, resolving problems and complaints in a professional and courteous manner.
- Register new patients, maintaining accurate records and ensuring confidentiality.
- Answer phone calls promptly, providing clear and concise information to patients and staff.
About Us
Douglas Grove is a small teaching practice with a dedicated team of healthcare professionals. As a Receptionist/Care Navigator, you will be part of a close-knit team, working together to deliver exceptional patient care.
Person Specification
Essential Qualifications
- Excellent communication and interpersonal skills, with a clear and polite telephone manner.
- Ability to work in a confidential and discreet manner, respecting patients' privacy at all times.
- Experience of working with the general public, being sensitive and empathetic in challenging situations.
- Strong IT and administration skills, with the ability to learn new systems quickly.
- Flexibility to work additional or alternative hours to cover for colleagues, as required.
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