Receptionist/Care Navigator

1 month ago


Witham, Essex, United Kingdom Primary Care Careers Full time

Job Summary

Douglas Grove is seeking a skilled Receptionist/Care Navigator to join their team. This part-time role requires a flexible individual who can work varied shifts, including Mondays, Wednesdays, and Fridays.

Main Responsibilities

  • Provide exceptional customer service to patients, responding to queries and concerns in a polite and empathetic manner.
  • Manage appointment bookings, ensuring seamless communication with patients and healthcare professionals.
  • Process prescriptions, letters, and other documents with accuracy and efficiency.
  • Handle requests for information, resolving problems and complaints in a professional and courteous manner.
  • Register new patients, maintaining accurate records and ensuring confidentiality.
  • Answer phone calls promptly, providing clear and concise information to patients and staff.

About Us

Douglas Grove is a small teaching practice with a dedicated team of healthcare professionals. As a Receptionist/Care Navigator, you will be part of a close-knit team, working together to deliver exceptional patient care.

Person Specification

Essential Qualifications

  • Excellent communication and interpersonal skills, with a clear and polite telephone manner.
  • Ability to work in a confidential and discreet manner, respecting patients' privacy at all times.
  • Experience of working with the general public, being sensitive and empathetic in challenging situations.
  • Strong IT and administration skills, with the ability to learn new systems quickly.
  • Flexibility to work additional or alternative hours to cover for colleagues, as required.


  • Witham, Essex, United Kingdom Primary Care Careers Full time

    Job SummaryDouglas Grove is seeking a skilled Receptionist/Care Navigator to join their team. This part-time role requires a flexible individual who can work varied shifts, including Mondays, Wednesdays, and Fridays.Main ResponsibilitiesProvide exceptional customer service to patients, responding to queries and concerns in a polite and empathetic...


  • Witham, Essex, United Kingdom Primary Care Careers Full time

    Job SummaryDouglas Grove is seeking a skilled Receptionist/Care Navigator to join their team. This part-time role requires a flexible individual who can work varied shifts, including Mondays, Wednesdays, and Fridays.Main ResponsibilitiesProvide exceptional customer service to patients, responding to queries and concerns in a polite and empathetic...


  • Witham, Essex, United Kingdom Primary Care Careers Full time

    Job SummaryDouglas Grove is seeking a skilled Receptionist/Care Navigator to join their team. This part-time role requires a flexible individual who can work varied shifts, including Mondays, Wednesdays, and Fridays.Main ResponsibilitiesProvide exceptional customer service to patients, responding to queries and concerns in a polite and empathetic...


  • Witham, Essex, United Kingdom Primary Care Careers Full time

    Job SummaryDouglas Grove is seeking a skilled Receptionist/Care Navigator to join their team. This part-time role requires a flexible individual who can work varied shifts, including Mondays, Wednesdays, and Fridays.Main ResponsibilitiesProvide exceptional customer service to patients, responding to queries and concerns in a polite and empathetic...


  • Witham, Essex, United Kingdom Primary Care Careers Full time

    Job SummaryDouglas Grove is seeking a skilled receptionist to support our team. This part-time role requires a flexible individual who can work varied shifts, including Mondays, Wednesdays, and Fridays.Main ResponsibilitiesGreet and direct patients with a polite and courteous manner.Manage appointment bookings, issue prescriptions, and handle patient...


  • Witham, Essex, United Kingdom Primary Care Careers Full time

    Job SummaryDouglas Grove is seeking a skilled receptionist to provide exceptional patient care and administrative support.This part-time role requires a flexible and organized individual to manage appointment bookings, maintain accurate health records, and provide a warm welcome to patients.Main ResponsibilitiesGreet and direct patients with a friendly and...


  • Witham, Essex, United Kingdom The Dental Health Centre Full time

    Join a thriving mixed practice in Witham, Essex, as an Associate Dentist. Enjoy a part-time schedule with flexible days available on Wednesday, Friday, and Saturday. Our practice is focused on providing high-quality care to a variety of patient types with an emphasis on prevention. We are accredited as a BDA Good Practice and have 4.5-star reviews on...


  • Witham, Essex, United Kingdom Douglas Grove Surgery Full time

    About the Role:Douglas Grove Surgery is seeking a skilled receptionist to support our medical team. This part-time position offers 15 hours of work per week, with a flexible schedule that includes various hours between 07:45 and 18:30, Monday to Friday.The successful candidate will provide exceptional patient care, ensuring seamless access to services,...


  • Witham, United Kingdom Primary Care Careers Full time

    Job summary Douglas Grove is currently looking to recruit a receptionist to join our team. This is a part-time role and the working shift pattern will be:- Mondays - 7am to Wednesdays - to Fridays - to In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records...

  • Receptionist

    5 months ago


    Witham, United Kingdom Primary Care Careers Full time

    **About the Role**: Douglas Grove Surgery has an exciting opportunity for a receptionist to join our busy team of receptionists on a part-time basis for 15 hours per week. The shift pattern for this role is: various hours between 07:45 - 18:30 Monday to Friday. The exact hours can be discussed during the recruitment process. There is more to our...


  • Witham, United Kingdom Douglas Grove Surgery Full time

    About the Role Douglas Grove Surgery has a great opportunity for a receptionist to join our team on a part-time basis, for 15 hours per week. The shift pattern for this role is: various hours between 07:45 – 18:30 Monday to Friday. The exact hours can be discussed during the recruitment process. In this essential front-line role at the practice,...


  • Witham, United Kingdom Primary Care Careers Full time

    **About the Role**: There is more to our receptionist role then answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. The main responsibilities...

  • Receptionist

    5 months ago


    Witham, United Kingdom Primary Care Careers Full time

    **About the Role**: Fern House Surgery ** **has an excellent opportunity for a receptionist to join our team on a full or part time basis, the hours are negotiable and flexibility is needed to cover sickness and holiday. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health...


  • Witham, United Kingdom Vets Now Full time

    **Receptionist - Evenings and Weekends** **£11.91ph plus benefits** **Be part of the UK’s leading provider of Emergency Pet Care** Vets Now are the UK’s leading provider of emergency pet care, providing a trusted service to more than 1400 veterinary practices - from 58 dedicated out-of-hours clinics and three 24/7 pet emergency hospitals. You will be...


  • Witham, United Kingdom The Club Company Full time

    Receptionist - Benton Hall Golf & Country ClubJob Type: Full TimeThe Club Company’s mission is to be unquestionably the UK’s premier collection of country clubs and we understand that the bedrock of any successful business is its people, how they treat each other, their customers and how they live and breathe our values day in, day out.With a warm and...