Receptionist
6 months ago
**About the Role**:
Douglas Grove Surgery has an exciting opportunity for a receptionist to join our busy team of receptionists on a part-time basis for 15 hours per week. The shift pattern for this role is: various hours between 07:45 - 18:30 Monday to Friday. The exact hours can be discussed during the recruitment process.
There is more to our receptionist role than answering the phone and making appointments. In this role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
The main responsibilities of the role include but are not limited to:
- Dealing with patients face to face
- Answering the telephone and booking appointments
- Greeting patients
- Contacting patients when necessary
- Care navigation
- Dealing with patient queries
- Registrations and temporary resident processing
- Working through all administration tasks such as photocopying
Applicants will need to be flexible with a positive attitude and able to work under pressure. You will need to demonstrate good team working and communication skills as well as being sympathetic in your approach with patients.
**About Us**:
We are a small teaching practice of circa 7,000 patients and form part of the Aegros PCN. We have 2 GPs, 1 trainee, plus 5 nursing staff, with a small admin team in support.
Benefits include the NHS Pension Scheme and 25 days annual leave (pro rata for part-time).
**Disclosure and Barring Service Check
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