Technical Sales Manager

2 days ago


Wetherby, Leeds, United Kingdom Edmund Optics Full time

Job Description:

The Product Support Manager EMEA is a key role within Edmund Optics, responsible for managing the Product Support Team to maximize customer satisfaction and revenue growth. The successful candidate will have a strong background in technical sales and product support, with excellent leadership and communication skills.

About Edmund Optics:

Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. With a global distribution network and state-of-the-art manufacturing capabilities, we are the world's largest supplier of off-the-shelf optical components.

Key Responsibilities:

  • Manage the Product Support Team to deliver exceptional customer service and technical support
  • Develop and implement strategies to improve customer satisfaction and revenue growth
  • Work closely with Sales & Applications Engineers to provide adequate phone, email, and chat coverage
  • Assist with complex technical inquiries and involve Solutions Engineers as needed
  • Define and track key performance indicators (KPIs) and report to stakeholders

Requirements:

  • Minimum 3 years experience in technical sales and/or product support
  • Strong knowledge of sales and support processes
  • Fluent in English, additional language skills preferred
  • Travel willingness for occasional visits to tradeshows and other Edmund Optics sites

Benefits:

  • Company pension scheme
  • Private medical & dental insurance
  • Extensive training and development opportunities
  • Subsidized gym membership
  • Cycle to Work scheme

Location:

This office-based position can be located in York (UK), Mainz (Germany) or Lyon (France), depending on the candidate's preference.

The estimated salary for this role is £60,000 - £80,000 per annum, depending on location and experience.



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