Technical Sales Manager
2 days ago
Job Description:
The Product Support Manager EMEA is a key role within Edmund Optics, responsible for managing the Product Support Team to maximize customer satisfaction and revenue growth. The successful candidate will have a strong background in technical sales and product support, with excellent leadership and communication skills.
About Edmund Optics:
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. With a global distribution network and state-of-the-art manufacturing capabilities, we are the world's largest supplier of off-the-shelf optical components.
Key Responsibilities:
- Manage the Product Support Team to deliver exceptional customer service and technical support
- Develop and implement strategies to improve customer satisfaction and revenue growth
- Work closely with Sales & Applications Engineers to provide adequate phone, email, and chat coverage
- Assist with complex technical inquiries and involve Solutions Engineers as needed
- Define and track key performance indicators (KPIs) and report to stakeholders
Requirements:
- Minimum 3 years experience in technical sales and/or product support
- Strong knowledge of sales and support processes
- Fluent in English, additional language skills preferred
- Travel willingness for occasional visits to tradeshows and other Edmund Optics sites
Benefits:
- Company pension scheme
- Private medical & dental insurance
- Extensive training and development opportunities
- Subsidized gym membership
- Cycle to Work scheme
Location:
This office-based position can be located in York (UK), Mainz (Germany) or Lyon (France), depending on the candidate's preference.
The estimated salary for this role is £60,000 - £80,000 per annum, depending on location and experience.
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