Product Support Team Lead

2 days ago


Wetherby, Leeds, United Kingdom Edmund Optics Full time

Job Overview:

We are seeking an experienced Product Support Manager to join our team at Edmund Optics. As a key member of our EMEA team, you will be responsible for managing the Product Support Team to deliver exceptional customer service and technical support.

About the Role:

The Product Support Manager will be responsible for:

  • Managing the Product Support Team to ensure high levels of customer satisfaction and revenue growth
  • Developing and implementing strategies to improve customer satisfaction and revenue growth
  • Working closely with Sales & Applications Engineers to provide adequate phone, email, and chat coverage
  • Assisting with complex technical inquiries and involving Solutions Engineers as needed
  • Defining and tracking key performance indicators (KPIs) and reporting to stakeholders

Requirements:

  • Minimum 3 years experience in technical sales and/or product support
  • Strong knowledge of sales and support processes
  • Fluent in English, additional language skills preferred
  • Travel willingness for occasional visits to tradeshows and other Edmund Optics sites

What We Offer:

  • Competitive salary: £60,000 - £80,000 per annum
  • Company pension scheme
  • Private medical & dental insurance
  • Extensive training and development opportunities
  • Subsidized gym membership
  • Cycle to Work scheme

Location:

This office-based position can be located in York (UK), Mainz (Germany) or Lyon (France), depending on the candidate's preference.



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