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Service Coordinator

2 months ago

Sevenoaks, United Kingdom Office Angels Full time
Job Description

Job Title: Service Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Office Angels. As a Service Coordinator, you will play a crucial role in ensuring the smooth operation of our client's maintenance services and manage all relevant administration for this busy team.

Key Responsibilities:

  • Pre-plan maintenance visits for field-based engineers, ensuring efficient allocation of resources.
  • Deal with customer enquiries and breakdowns over the phone, providing excellent customer service.
  • Liaise with engineers on the phone to assist with scheduling and coordination.
  • Prepare RAMs (Risk Assessment and Method Statement) for engineer's site visits.
  • Ensure that all activities comply with our client's HSE policies and procedures.
  • Administration tasks including logging of information for jobs, accurate input of contact information and updates, training course administration for engineers etc.

Requirements:

  • Experience in planning pre-planned maintenance / scheduling work is essential.
  • Strong administration skills gained within similar industry.
  • Ability to work under pressure and meet tight deadlines.
  • Strong organisational and time management skills.
  • Excellent problem-solving abilities, with the creativity to find effective solutions.
  • Self-motivated, able to work independently and as part of a team.
  • Strong IT skills

What We Offer:

  • Competitive salary ranging from £28,000 to max £32,000 per annum. Depending on experience.
  • 26 days holiday + bank holidays
  • Annual bonus

About Us:

Office Angels is an employment agency that puts expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive.