Customer Service Liaison
4 weeks ago
Job Summary:
We are seeking a highly skilled Triage Officer to join our Communities Team. As a key member of our team, you will be responsible for receiving, assessing, and triaging referrals as the first point of contact for our services. Your primary goal will be to provide exceptional customer service and support to our residents, ensuring they receive the necessary assistance to maximize their income and access essential services.
Key Responsibilities:
Receive and prioritize referrals for Communities services
Monitor and manage the Communities Hub mailbox
Answer telephone and email queries from internal and external customers
Administer financial transactions, ensuring payments are processed accurately
Coordinate the distribution of food, energy, and fuel vouchers
Deputise for the Performance and Reporting Officer as needed
Requirements:
Previous experience in a similar role within the housing or social care sector
Understanding of debt-related issues and financial exclusion
Experience using Microsoft Teams, Word, Excel, and Outlook
Contract Details:
16 Hours Per Week
6 Month Fixed Term Contract
How to Apply:
If you are a motivated and organized individual with a passion for delivering exceptional customer service, please submit your application, including your CV, to [insert contact information].
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